e-11SELPHY CP910

Error E-11 Canon SELPHY CP910: Quick Fix

The canon selphy cp910 error e-11 is a common alert indicating a ribbon tension failure. This error prevents the printer from moving the ribbon for the thermal transfer process. Because it is usually a mechanical issue related to the tension in the ink cartridge, users can typically resolve it by performing a manual adjustment to the ribbon spool.

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Common causes

  • 1Inadequate ribbon spool tension.
  • 2Mechanical obstruction in the internal gear path.
  • 3Failure of the ribbon film detection sensor.
  • 4Excessive friction due to low-quality compatible media.

Solutions

Quick Diagnosis

The E-11 error on your canon selphy cp910 is easily recognized on the status screen during printing tasks. If you see the error, immediately check the cartridge compartment to see if the ribbon film has become loose.

Step-by-Step Solution

  1. Power off: Always turn off the device before performing maintenance.
  2. Remove cartridge: Open the side door and take out the ink cartridge.
  3. Adjust tension: Use the thumb-wheel on the cartridge to pull the ribbon tight again.
  4. Test: Insert it back, close the door, and attempt a new print job.

Prevention and Maintenance

Store your KP-108IN media kits in a cool, dry place to prevent the ribbon from drying out or losing its structural integrity. Using genuine Canon kits will minimize the risk of mechanical errors caused by loose internal film.

When to Call a Technician

If multiple cartridges all trigger the E-11 error despite being properly tensioned, the internal ribbon detection sensor might be faulty and require professional inspection.

Technical Specifications

  • Technology: Dye-sublimation.
  • Resolution: 300 x 300 dpi.
  • Connectivity: Wi-Fi, AirPrint, USB.
  • Compatible Consumables: KP-108IN / RP-108 kits.
  • Usage Profile: Compact photo printing.
  • Official Drivers / Support

Steps to follow

  1. 1

    Open cartridge door

    Power off the printer and open the side door to access the ribbon cartridge.

  2. 2

    Extract cartridge

    Remove the ribbon cartridge from the unit.

  3. 3

    Tighten ribbon

    Rotate the gear on the cartridge to remove all slack from the ribbon.

  4. 4

    Reinstall

    Put the cartridge back in and power on to resume printing.

Frequently asked questions

The E-11 error is triggered when the printer fails to detect the proper tension in the ribbon cartridge.

Yes, forcing the print mechanism with a jammed ribbon can break the internal gears.

The CP910 uses the KP-108IN or RP-108 series photo media kits.

If you notice streaks on your prints, gently wipe the interior and rollers with a clean, dry cloth.

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