e-11SELPHY CP1500 II
Canon SELPHY CP1500 II error e-11: Cartridge failure
Canon SELPHY CP1500 II error e-11 is a technical notification indicating a communication issue between the ink cartridge and the device. This e-11 error commonly happens when the ribbon is not tensioned properly or the chip does not make contact. My Canon SELPHY CP1500 II shows ink error e-11 usually requires just reinstalling the cartridge and verifying its tension.
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Common causes
- 1Cartridge improperly inserted without full contact.
- 2Ink ribbon too loose to be read.
- 3Ribbon depletion erroneously detected due to dust.
- 4Printer cartridge detection sensor failure.
Solutions
Diagnóstico rápido
Error e-11 appears the moment you try to send a photo to print, immediately blocking the process.Solución paso a paso
- Extraction: Open the side compartment and remove the ink cartridge.
- Tension: Check if the ink ribbon is loose; rotate it slightly to tighten it.
- Contact: Clean the connectors gently if needed and re-insert the cartridge until you hear a 'click'.
- Reset: Turn the SELPHY off and on so it detects the consumable again.
Prevención y mantenimiento
Never touch the ink ribbon surface with your fingers, as fingerprints can ruin the print quality. Use only original Canon cartridges.Cuándo llamar a un técnico
If after testing with a new cartridge the error persists, there may be a problem with the printer's cartridge detection sensor.Ficha técnica del equipo
- Technology: Dye-sublimation.
- Speed: Approx. 41 seconds per photo.
- Connectivity: Wi-Fi, USB-C.
- Capacity: 18 sheets (cassette).
- Compatible Consumable: Canon KP-108IN / RP-108 set.
- Recommended Use: Home photo printing.
- Official drivers / firmware
Frequently asked questions
Make sure the cartridge is seated correctly and the ribbon is tight before inserting it.
Yes, the error prevents printing until the cartridge is recognized.
The original KP-108IN paper and ink kit.
Avoid touching the ribbon film to keep the print head clean.