e-105ScanSnap S500

Fujitsu ScanSnap S500 E-105 Error: Paper Jam Fix

The Fujitsu ScanSnap S500 E-105 error is a notification of a document feeding failure during the capture phase. This problem occurs when rollers lose traction or the entry sensor detects an obstruction. To fix the E-105 error on the Fujitsu ScanSnap S500, performing a deep cleaning of the traction components is the most effective approach.

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Common causes

  • 1Natural wear of rubber feed rollers.
  • 2Paper dust buildup on separation pads.
  • 3Obstruction from forgotten staples or clips.
  • 4Sensors dirty from toner or paper dust.

Solutions

Quick Diagnosis

If the scanner stops after starting capture and displays E-105, a sheet is likely misplaced or the rollers have debris preventing document advancement.

Step-by-Step Solution

  1. Open the scanner's front lid carefully.
  2. Remove the jammed paper by pulling gently, never using force.
  3. Clean the feed rollers with a lint-free cloth dampened with isopropyl alcohol.
  4. Close the lid and restart your PC software to retry the scan.

Prevention and Maintenance

Do not scan documents with staples, clips, or excess adhesive. Regularly clean the paper separation pads, as these accumulate residue that shortens roller life. High-use units require yearly professional maintenance.

When to Call a Technician

If the rollers appear worn, smooth to the touch, or the E-105 error persists after a professional cleaning, the feed consumables must be replaced.

Equipment Technical Data

  • Technology: Color duplex scanner
  • Speed/Performance: 18 ppm
  • Connectivity: USB 2.0
  • Feeding Capacity: 50 sheets (ADF)
  • Compatible Consumable: S500 roller and pad kit
  • Recommended Use: Small office digitalization
  • Official drivers / firmware

Steps to follow

  1. 1

    Release document

    Open the front cover and gently remove any jammed sheet without pulling hard.

  2. 2

    Clean rollers

    Use a lint-free cloth with roller cleaner to wipe the feed rollers.

  3. 3

    System restart

    Close the cover and press the Scan button to resume connection.

Frequently asked questions

Error E-105 points to a document feeding fault, often caused by paper debris buildup on the rollers.

It's not serious, but it signals that the scanner has lost traction or detects an obstruction in the feeder.

Clean the brake pads and rollers approximately every 5,000 scans.

Ensure documents are free of staples or clips and fan the sheets before insertion.