e-1002CP2502D

Pantum CP2502D Error E-1002: How to Clear Jams

Pantum CP2502D error E-1002 is a specific notification indicating a paper jam inside the device. It halts all print jobs until the sensor path is cleared of any obstruction. This issue is typically minor but requires careful handling to ensure no torn pieces are left inside the rollers.

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Common causes

  • 1Overloaded paper tray.
  • 2Damp paper sticking to rollers.
  • 3Debris blocking the paper path.
  • 4Incorrectly adjusted tray guides.

Solutions

Diagnóstico rápido

The panel will display E-1002 when a page fails to pass through the sensors. Always check both the front door and the rear exit unit to locate the stuck paper.

Solución paso a paso

  1. Power off the printer.
  2. Open the front/rear covers.
  3. Remove the paper carefully.
  4. Check for debris or small shreds.
  5. Cycle the printer power.

Prevención y mantenimiento

Avoid using old or damp paper. Keep the printer tray clean and ensure your settings match the loaded media size.

Cuándo llamar a un técnico

If the machine shows E-1002 with no paper jam, the optical sensor may be faulty and need replacement.

Ficha técnica del equipo

  • Technology: Laser Color
  • Speed: 25 ppm
  • Connectivity: USB / Wi-Fi
  • Capacity: 250 sheets
  • Compatible consumables: CTL-2000 Toner
  • Recommendation: Office / Home
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Open access

    Open front and rear covers to expose the paper path.

  2. 2

    Clear paper

    Pull out stuck sheets in the direction of feed path.

  3. 3

    Reset printer

    Close covers and cycle power to clear sensors.

Frequently asked questions

Error E-1002 signifies a paper jam detected by the printer's internal optical sensor.

Yes, once paper is cleared, a power cycle resets the status and detects the path as free.

The CP2502D uses the CTL-2000 series toner; using genuine cartridges reduces mechanical jams.

Fan your paper stack before loading and ensure the paper tray guides are snug against the stack.

Pantum CP2502D Error E-1002: How to Clear Jams | Vimazdev