e-1002ScanSnap iX1300 Enterprise

Fujitsu ScanSnap iX1300 Enterprise error E-1002 Fix

The Fujitsu ScanSnap iX1300 Enterprise error E-1002 indicates a paper jam or a feed sensor obstruction. This safety mechanism halts operations to prevent damage to the rollers or sensitive internal components. Frequent occurrences typically point to debris or improper document preparation.

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Common causes

  • 1Internal debris interfering with paper path sensors.
  • 2Excessive wear on the rubber feed rollers.
  • 3Exceeding the maximum document stack limit in the tray.
  • 4Using media with unsuitable weight or texture for the ADF.

Solutions

Diagnóstico rápido

Error E-1002 is easily recognized by a blinking status LED and a physical stop in the paper feeding mechanism. If you see this code, the scanner has failed to transport the page properly.

Solución paso a paso

  1. Lift the top lid to gain access to the paper transport channel.
  2. Remove jammed sheets gently to avoid tearing small pieces of paper inside.
  3. Inspect the path for any staples, clips, or physical debris left behind.
  4. Close the lid completely and restart the scanning task.

Prevención y mantenimiento

Clean feed rollers with a lint-free cloth monthly to maintain traction. Ensure the documents are straight and within the 20-sheet limit. Replacing the intake rollers after high usage periods is essential to avoid feed errors.

Cuándo llamar a un técnico

If the feed mechanism remains jammed even after thorough cleaning, the internal motor gears or sensors may need professional repair.

Ficha técnica del equipo

  • Technology: Duplex scanner with U-turn/Straight paths.
  • Speed/performance: 30 ppm.
  • Connectivity: USB 3.2, Wi-Fi.
  • Feed capacity: 20 sheets.
  • Compatible consumable: ScanSnap iX1300 Roller Set (PA03805-0001).
  • Recommended usage: Professional document management.
  • Official drivers / firmware

Steps to follow

  1. 1

    Open cover

    Gently lift the top cover of the scanner.

  2. 2

    Clear paper

    Carefully remove any jammed documents from the path.

  3. 3

    Clean rollers

    Wipe rollers with an approved cleaning agent.

Frequently asked questions

This error is triggered when the feed sensors detect a paper jam or inconsistent thickness in the feeding document.

It is a standard operational error. Clearing the path safely will generally restore full functionality.

Using original Fujitsu roller kits ensures proper traction and significantly reduces feed errors.

Ensure documents are clean of staples or clips and are loaded perfectly straight into the tray.