e-1DeskJet 2131

HP DeskJet 2131 error E-1: Paper setup error

The HP DeskJet 2131 error E-1 signifies a paper setting mismatch between your computer and the printer tray.

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Common causes

  • 1Wrong paper size setting.
  • 2Guides not tightened.
  • 3Bent paper edges.
  • 4Dirty feed rollers.

Solutions

Quick Diagnosis

If the 'E1' code appears, the printer cannot detect the paper loaded in the tray.

Step-by-step Solution

  1. Remove paper from the tray.
  2. Adjust guides.
  3. Reload paper.
  4. Resume print job.

Prevention and Maintenance

Keep the paper path free of dust.

When to Call a Technician

If internal sensors fail to detect any paper, hardware service is required.

Ficha técnica del equipo

Frequently asked questions

Paper mismatch error.

No, fix the tray to solve.

HP 664 series.

Dust the paper tray regularly.