e-02fi-7950 Enterprise Plus

Fujitsu fi-7950 Enterprise Plus Error E-02 Guide

The Fujitsu fi-7950 Enterprise Plus error E-02 alerts that the unit detected a multifeed (multiple sheets passing at once). Why does my Fujitsu fi-7950 Enterprise Plus show error E-02? The scanner's ultrasonic sensor triggers this to ensure document integrity by preventing overlapping pages.

1 views

Common causes

  • 1Worn separation pad preventing proper page separation.
  • 2High static electricity in dry environments.
  • 3Blocked or dirty ultrasonic sensor.

Solutions

Diagnóstico rápido

If you get E-02, it means the scanner suspects a double feed. Check if the paper batch is sticky due to environmental conditions or if there are staples holding pages together.

Solución paso a paso

  1. Fan paper to remove static build-up.
  2. Verify multifeed sensitivity settings in the scanning application.
  3. Gently clean ultrasonic sensors with dry compressed air.
  4. Rescan the batch of documents.

Prevención y mantenimiento

Always fan the pages before loading. If errors are frequent, install a fresh separation pad kit to improve leaf-by-leaf feeding accuracy.

Cuándo llamar a un técnico

If the separation pad is new and clean, but the E-02 error persists for every document, the ultrasonic sensor array may require professional calibration.

Ficha técnica del equipo

  • Technology: High-volume ADF scanner.
  • Speed: 130 ppm.
  • Connectivity: USB 3.0.
  • Capacity: 500 sheets.
  • Compatible Consumables: Separation Pad Kit.
  • Usage: Mass digitization.
  • Official Drivers / firmware

Steps to follow

  1. 1

    Check documents

    Fan paper to remove static build-up.

  2. 2

    Adjust software settings

    Verify multifeed sensitivity settings in the scanning application.

  3. 3

    Clean sensors

    Gently clean ultrasonic sensors with dry compressed air.

  4. 4

    Restart scan

    Rescan the batch of documents.

Frequently asked questions

The ultrasonic sensors detected more than one page being pulled simultaneously.

Yes, but use caution; it's designed to protect against missing data pages.

Check the friction pad and pick roller condition.

The separation pad is likely worn out and requires replacement.