e-02WorkForce Pro WF-C879Rx

Epson WorkForce Pro WF-C879Rx error E-02: Paper Jam Fix

The Epson WorkForce Pro WF-C879Rx error E-02 indicates a paper jam in the device path. This code triggers when the sensor detects a blockage, typically caused by misaligned paper or small debris in the rollers. Clearing the obstruction restores normal operation.

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Common causes

  • 1Misaligned paper stack.
  • 2Debris on pickup rollers.
  • 3Worn feeding mechanism.
  • 4Obstruction in the scanning path.

Solutions

Quick Diagnosis

If no paper is visible, small scraps from previous jams could be covering the sensor. Check the rear exit path carefully.

Step-by-Step Solution

  1. Power off: Always disconnect power before clearing deep jams.
  2. Clear jam: Open all doors to locate the stuck sheet.
  3. Clean rollers: Use a lint-free cloth.
  4. Restart: Power on to re-initialize sensors.

Prevention and Maintenance

Avoid over-filling the input tray. Keep rollers clean from paper dust to prevent feeding errors.

When to Call a Technician

If the error persists with no paper found, the sensor unit likely needs professional inspection.

Device Technical Sheet

  • Technology: PrecisionCore Inkjet
  • Connectivity: Wi-Fi, Ethernet, USB
  • Consumable compatible: C879 Ink Packs
  • Recommended use: Office enterprise
  • Drivers / support

Steps to follow

  1. 1

    Open access doors

    Open front and rear access doors to locate the obstruction.

  2. 2

    Remove paper

    Gently pull the paper out in the direction of the feed.

  3. 3

    Reset printer

    Close all doors and follow on-screen prompts.

Frequently asked questions

It is a standard notification for a paper jam.

No, you must clear the jam for the printer to resume.

Use genuine high-capacity C879 ink packs.

Keep the paper guides snug against the paper stack.