e-02SureColor T3170x

Epson SureColor T3170x Error E-02: Troubleshooting

The Epson SureColor T3170x error E-02 indicates a paper jam or media loading failure. It occurs when the paper sensor fails to detect the media correctly, or when the paper is crumpled inside the print unit. Proper loading and the use of high-quality, undamaged paper will quickly clear this status.

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Common causes

  • 1Media improperly loaded or tilted.
  • 2Paper scraps obstructing the media sensor.
  • 3Rubber grip rollers wear.
  • 4Paper release lever not correctly engaged.

Solutions

Diagnóstico rápido

If you try to load paper and the unit pauses with error E-02, it indicates a misalignment or the media isn't reaching the output sensor properly.

Solución paso a paso

  1. Release: Lift the release lever and extract all jammed paper fragments forward or backward.
  2. Inspection: Scan for small paper pieces in the cutter or under the carriage.
  3. Reload: Reload the roll making sure it is parallel to the guide markings.
  4. Reboot: Engage the lever and wait for the auto-detection attempt.

Prevención y mantenimiento

Ensure the paper edge is perfectly straight before loading. Periodically clean the feed rollers with a dry cloth to maintain traction. Using genuine inks prevents residue accumulation in nozzles and feed mechanics.

Cuándo llamar a un técnico

If after cleaning all pathways and loading the media properly, the machine persists in showing error E-02, the optical media detection sensor may be faulty.

Ficha técnica del equipo

  • Technology: Large Format Plotter
  • Width: 24 inches
  • Connectivity: USB, Ethernet, WiFi
  • Compatible Consumable: T49L Ink Bottles
  • Recommended Use: Technical blueprints and design
  • Official drivers / firmware

Steps to follow

  1. 1

    Release paper

    Lift the paper release lever and carefully remove the jammed roll or sheet.

  2. 2

    Inspection

    Check the cutting area and drive rollers for debris.

  3. 3

    Reload

    Reload the media ensuring the edges are perfectly straight.

  4. 4

    Reboot

    Initialize the media alignment process to clear the error.

Frequently asked questions

This code identifies a media detection error or a jam in the paper feed path.

Yes, pulling paper forcibly while the unit is trying to process it can damage or misalign the rollers.

Always use original T49L ink bottles to prevent issues within the continuous ink supply system.

Ensure the paper is tight on the roll and free of folds or crinkles at the input edge.

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