e-02SureColor SC-P400

Error E-02 Epson SureColor SC-P400: Understanding the Alert

The Epson SureColor SC-P400 error E-02 alert signals a paper jam or feeding sensor fault. This model is engineered for fine art printing, and material handling is sensitive; even slightly bent paper can trigger this code. The SC-P400 requires careful setup of paper guides for consistent, error-free operation.

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Common causes

  • 1Misaligned paper in the input tray.
  • 2Media settings mismatch in the print software.
  • 3Accumulation of dust on feed rollers.
  • 4Obstruction of the internal optical sensor.

Solutions

Quick Diagnosis

If your printing session is interrupted by the E-02 alert, the pick-up rollers are either failing to grip the sheet or a piece of debris is blocking the paper path.

Step-by-Step Solution

  1. Stop printing: Immediately cancel the job from the print queue.
  2. Clear the jam: Carefully remove any paper in the feed tray using two hands.
  3. Inspect the path: Ensure no small scraps remain that might be obscuring the internal sensors.
  4. Reset the printer: Power cycle the unit to recalibrate the paper feed sensor.

Maintenance and Prevention

Feed thick art paper through the rear specialty tray individually rather than overloading the main input tray. Wipe the feed rollers every few months with a damp microfiber cloth to keep them grippy.

When to Call a Technician

If the error code persists even when there is absolutely no paper inside the machine, the paper-feed sensor is likely broken and requires service.

Technical Data

  • Technology: Fine Art Inkjet.
  • Performance: High-resolution professional prints.
  • Connectivity: USB, Wi-Fi, Ethernet.
  • Capacity: Specialized rear-loading tray.
  • Consumables: Ultrachrome Hi-Gloss 2 ink.
  • Recommended use: Photography and Gallery prints.
  • Support site

Steps to follow

  1. 1

    Cancel print

    Cancel the job from your computer to stop motor movement.

  2. 2

    Remove paper

    Gently pull the jammed sheet out from the input tray.

  3. 3

    Power cycle

    Restart the printer to clear the internal sensor error.

Frequently asked questions

Error E-02 indicates that the printer is experiencing a paper jam or failing to pull paper correctly.

Always pull jammed paper smoothly and steadily; sudden tugging can force the print head out of place.

Use authentic Epson photo papers to ensure the sensors read the material thickness correctly.

Only if the error stays visible after you have confirmed the paper path is clear.