e-01ADS-2400N

Brother ADS-2400N Error E-01: Paper Jam

The Brother ADS-2400N error E-01 is the classic warning for a paper jam inside the Automatic Document Feeder (ADF). This error triggers when a sheet does not advance correctly or the exit sensor fails to detect the sheet within the programmed timeframe. If your equipment shows this code, immediately check the ADF intake and exit zones.

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Common causes

  • 1Wrinkled paper: Sheets with folds getting stuck in the intake roller.
  • 2Dirty rollers: Dust buildup causing rollers to slip over the paper.
  • 3Blocked sensor: Small paper pieces covering the ADF sensor.
  • 4Heavy documents: High-grammage sheets requiring more precise guide adjustment.

Solutions

Quick Diagnostics

The E-01 error persists until the sensor detects the paper has been removed. Check for tiny page fragments left behind in the ADF lower area.

Step-by-step Solution

  1. Open: Open the ADF cover and remove the jammed document.
  2. Clean: Use a lint-free cloth to wipe the rubber rollers.
  3. Verify: Check the scanner exit in case the paper partially exited and got stuck.
  4. Close: Close the cover firmly and press the 'Start' button to retry.

Prevention and Maintenance

Avoid loading more than 50 sheets at a time and ensure documents are aligned. Clean the rollers monthly to maintain their gripping power.

When to Call a Technician

If the error E-01 continues after cleaning the rollers and removing all paper, the jam-detection sensor is likely damaged.

Technical Specifications

  • Technology: Desktop Scanner (ADF)
  • Speed/Performance: 40 ppm
  • Connectivity: USB 2.0 / Gigabit Ethernet
  • Feeding Capacity: 50 sheets
  • Compatible Consumables: Roller kit DUR-2400N
  • Recommended Use: Corporate environments
  • Official Drivers / firmware

Steps to follow

  1. 1

    Open cover

    Open the ADF cover.

  2. 2

    Remove paper

    Carefully remove the jammed paper.

  3. 3

    Clean

    Wipe the pickup rollers with a cloth.

Frequently asked questions

The ADF sensor detects jammed paper or a sheet that has failed to complete the path.

Clean the pickup rollers with a slightly damp cloth monthly to prevent jams.

It requires the DUR-2400N series replacement roller kit.

Yes, the scanner cannot process new documents until the sensor detects the area is clear.

Brother ADS-2400N Error E-01: Paper Jam | Vimazdev