e-005TEC B-SX6T

Toshiba TEC B-SX6T error E-005: Sensor detection failure

The Toshiba TEC B-SX6T error E-005 occurs when the printer cannot locate the gap between labels or the position mark, causing the material to feed erratically. This issue is typical of settings mismatches for paper type or lack of maintenance on the optical sensors. A correct adjustment of detection parameters resolves most of these alerts.

1 views

Common causes

  • 1Dirty or blocked paper sensor.
  • 2Incorrect material type setting (GAP vs Continuous).
  • 3Labels misaligned in the sensor path.
  • 4Wear of the sensor's LED emitter.

Solutions

Quick Diagnosis

If your B-SX6T throws the E-005 error, the machine isn't detecting the end of the label. Check if the paper is correctly inserted under the printhead and if the sensor guide matches your material type (Gap, Mark, or Continuous).

Step-by-Step Fix

  1. Verify loading: Ensure the paper is firmly held in the side guides.
  2. Clean the sensor: Use compressed air to remove residual dust from label cuts.
  3. Auto-calibration: Press menu, find the sensor adjustment option, and run basic calibration.
  4. Review material type: Ensure the print mode in the driver matches the panel setting.

Prevention and Maintenance

Perform sensor cleaning monthly if the work environment is dusty. Use only high-quality labels to prevent adhesive buildup that blocks light in the sensor. Calibration must be done whenever changing rolls to different material.

When to Call a Technician

If after manual calibration and cleaning the sensor fails to detect anything, there might be a fault on the sensor board or the LED reader lamp, requiring technical service.

Technical Specifications

  • Technology: Thermal Transfer printing.
  • Speed: Up to 8 inches per second.
  • Connectivity: LAN, Serial, USB.
  • Compatible Consumables: Toshiba SX Series ribbons and labels.
  • Recommended Use: High-volume industrial printing.
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Positioning

    Ensure the label is passing correctly through the sensor guide.

  2. 2

    Cleaning

    Clean the sensor with compressed air to remove paper dust.

  3. 3

    Calibration

    Run the calibration process from the user menu.

Frequently asked questions

The E-005 error indicates the label sensor cannot differentiate between the label gap or the black mark.

Yes, but you must set the detection mode to 'continuous' in the settings.

It is common when switching sizes or label types without re-calibrating.

Clean the sensors periodically and ensure the label is compatible with the selected mode.