e-005ScanSnap S1100i

Error E-005 Fujitsu ScanSnap S1100i: Solution

The Fujitsu ScanSnap S1100i error E-005 is a warning that the image sensor cannot complete its initial calibration upon startup. This frequently happens when the scanner glass is opaque due to accumulated dirt or when the firmware needs an update to correctly recognize the sensor's response. Follow these steps to perform a recalibration.

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Common causes

  • 1Extremely dirty scan glass (dust, glue residue).
  • 2CIS sensor failure obtaining the white reference.
  • 3Outdated scanner firmware.
  • 4Internal LED lamp with low illumination intensity.

Solutions

Quick Diagnosis

If the S1100i throws error E-005 immediately after the lamp turns on when trying to scan, the scanning system is failing to get a correct white reference value from the glass.

Step-by-Step Solution

  1. Deep cleaning: Use a cleaning kit to leave the glass free of marks, fingerprints, or dust.
  2. Software: Open 'ScanSnap Manager' on your computer.
  3. Tools: Go to 'Scanner Configuration' > 'Maintenance' > 'Calibration'.
  4. Execution: Insert the calibration sheet (or a perfectly smooth white paper if you lack the original) and follow the on-screen instructions.

Prevention and Maintenance

Avoid touching the scanner glass with your fingers. Grease and dust are the main causes of calibration failing repeatedly.

When to Call a Technician

If after cleaning the glass and performing software calibration the error persists, the internal LED lamp or the CIS sensor may have reached the end of their service life.

Equipment Specs

  • Technology: CIS (Contact Image Sensor)
  • Speed/Performance: 7.5 sec per document
  • Connectivity: USB 2.0 (Bus-powered)
  • Feeding Capacity: Sheet-fed
  • Compatible Consumables: Official Fujitsu calibration sheet
  • Recommended Use: Mobile / Professional
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Deep cleaning

    Clean the sensor glass with a soft cloth to ensure a clear reading.

  2. 2

    Start calibration

    Open the ScanSnap utility and select the maintenance menu to start calibration.

  3. 3

    Use calibration sheet

    Insert the official calibration sheet when the tool requests it.

  4. 4

    Confirmation

    Wait for the software to confirm that calibration was completed successfully.

Frequently asked questions

This error occurs because the system cannot complete the color and contrast calibration, usually due to dirt on the reading glass.

Recommended, but in an emergency, an A4 high-whiteness bond paper with no marks can work temporarily.

Use isopropyl alcohol and a lint-free cloth; do not spray liquid directly onto the scanner, but rather on the cloth.

Yes, updates often improve sensor tolerance to natural equipment wear.

Error E-005 Fujitsu ScanSnap S1100i: Solution | Vimazdev