e-002imageFORMULA DR-M160

Canon imageFORMULA DR-M160 E-002 Error: Quick Fix

The Canon imageFORMULA DR-M160 error E-002 occurs when sensors detect that paper is not advancing correctly through the scanner's feed path. It is a common warning designed to protect the feed rollers against potential physical damage. Solving this issue usually requires basic component cleaning.

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Common causes

  • 1Paper jam in the feed sensor.
  • 2Excessively dirty rollers.
  • 3Roller kit worn from intensive use.
  • 4Documents misaligned in the tray.

Solutions

Quick Diagnosis

If the scanner stops working right after feeding a document, the E-002 error indicates that a scrap of paper is obstructing the output or intake. Visually check for hidden scraps.

Step-by-Step Solution

  1. Access: Open the upper and lower scanner covers.
  2. Extraction: Remove any obstructed documents carefully, avoiding sudden pulls.
  3. Cleaning: Use a cloth dampened with distilled water to clean the rubber rollers.
  4. Reboot: Close covers securely and reconnect the unit.

Prevention and Maintenance

Use compressed air to eliminate paper debris. Replace the Roller Kit when the scanner slips while taking sheets.

When to Call a Technician

If rollers are clean and error E-002 persists, the optical paper sensors may have been damaged over time.

Device Technical Sheet

  • Technology: High-speed document scanner.
  • Speed/Approximate performance: 60 ppm.
  • Connectivity: USB 2.0.
  • Feeding capacity: 60 sheets.
  • Compatible consumable: Roller Exchange Kit MG1-3645.
  • Recommended use: High production.
  • Official drivers/firmware

Steps to follow

  1. 1

    Open cover

    Access the feeder mechanism.

  2. 2

    Remove paper

    Carefully take out the jammed paper.

  3. 3

    Cleaning

    Wipe the feed rollers with a cloth.

  4. 4

    Close

    Close the cover and reboot.

Frequently asked questions

This error indicates a jammed paper preventing the feed mechanism from rotating correctly.

Monthly cleaning is recommended for high volumes.

It uses a Roller Exchange Kit.

No, it's protection to prevent paper from breaking internal parts.