drum-errorMFC-9970CDW

Brother MFC-9970CDW Drum Error: How to Reset

The Brother MFC-9970CDW drum error (commonly 'Replace Drum') indicates the drum unit has reached its page limit. You must reset the internal counter to resume operation.

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Common causes

  • 1Drum page limit reached.
  • 2Dirty corona wire.
  • 3Incorrect sensor alignment.
  • 4Worn drum coating.

Solutions

Diagnóstico rápido

Ensure the 'Replace Drum' message isn't just a dirty corona wire by wiping it first.

Solución paso a paso

  1. Open the front access cover.
  2. Press the 'Clear' key.
  3. Confirm by pressing '1'.

Prevención y mantenimiento

Slide the green tab back and forth regularly to maintain clean prints.

Cuándo llamar a un técnico

If image quality remains poor after cleaning, the drum cylinder is scratched.

Ficha técnica del equipo

  • Technology: Color LED
  • Speed: 28 ppm
  • Consumibles: DR-310CL
  • Support: Official Support

Steps to follow

  1. 1

    Open front cover

    Open the front door of the printer while it is powered on.

  2. 2

    Press Clear

    Press the 'Clear' button on the panel.

  3. 3

    Confirm reset

    Press '1' or 'Yes' to reset the drum unit counter.

Frequently asked questions

Use the Clear button menu to reset the counter after physical replacement.

If it hits the page limit, the system locks printing until reset.

DR-310CL series.

Yes, cleaning the corona wire often fixes lines on the page.

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