c4fi-5015C

Fujitsu fi-5015C error C4: Document Transport Failure

The Fujitsu fi-5015C error C4 is a common alert indicating issues with document transport through the Automatic Document Feeder (ADF). When paper traction is inconsistent or sensors detect an obstruction, the unit pauses to protect your documents.

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Common causes

  • 1Worn rollers
  • 2Dust buildup on sensors
  • 3Wrinkled documents
  • 4Clutch malfunction

Solutions

Diagnóstico rápido

Error C4 triggers when the scanner sensor detects that documents are not feeding correctly through the feeder path.

Solución paso a paso

  1. Open ADF: Open the feeder cover to access the inner mechanism.
  2. Clean rollers: Wipe rollers with approved cleaner or 70% isopropyl alcohol.
  3. Clear debris: Check for paper scraps in the path.

Prevención y mantenimiento

Clean rollers monthly. Replace the consumable roller kit according to the manufacturer's life cycle.

Cuándo llamar a un técnico

If the error persists after thorough cleaning, the internal drive motor may be faulty.

Ficha técnica del equipo

  • Technology: ADF Scanner
  • Speed: 15 ppm
  • Interface: USB 2.0
  • Compatible consumables: FI-5015C Roller Kit (PA03334-0001)
  • Recommended use: Document digitizing
  • Drivers / official firmware

Steps to follow

  1. 1

    Open ADF

    Open the feeder cover.

  2. 2

    Clean rollers

    Wipe rollers with approved cleaner.

  3. 3

    Clear debris

    Check for paper scraps in the path.

Frequently asked questions

The feed sensor detected a traction failure.

If cleaning doesn't help, replace the consumable kit.

It is a standard maintenance alert.

Use the official Fujitsu roller kit.