c3501bizhub C3351

Konica Minolta bizhub C3351 error c3501: Fuser failure

The Konica Minolta bizhub C3351 error c3501 is a critical alert relating to the fusing unit's warming circuit. This failure occurs when the machine cannot reach operating temperature within a specified timeframe. Once the error c3501 appears, the device enters a safety lockout mode to prevent damage to the paper path or fuser rollers.

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Common causes

  • 1End-of-life for the fuser halogen lamp.
  • 2Dirty or disconnected thermistor.
  • 3Physical blockage in the fuser rollers due to paper debris.
  • 4Control board failure failing to manage heat distribution.

Solutions

Quick Diagnosis

The error c3501 is usually accompanied by a long warm-up period. If you hear unusual mechanical noise upon power-on, it suggests the fuser rotation is obstructed.

Step-by-step Solution

  1. Safety power down: Power off the device using the main switch and disconnect from AC power.
  2. Visual check: Open the right-side door and check for paper jams in the fusing unit.
  3. Cool down: Allow the fuser unit to cool for 20 minutes before touching any components.
  4. Restart: Close all doors and power the printer back on to see if the error clears.

Prevention and Maintenance

Always use proper paper weight settings in the driver to prevent excessive heat buildup. Follow the manufacturer's suggested interval for fuser preventative maintenance to ensure all sensors and rollers remain within spec.

When to call a technician

If the error code returns immediately upon boot-up, the fuser halogen lamp or control board likely requires professional repair.

Ficha técnica del equipo

  • Technology: Color Laser Multifunctional
  • Speed/Performance: 33 ppm
  • Connectivity: Ethernet 10/100/1000, USB 2.0
  • Input capacity: Up to 2,300 sheets (with accessories)
  • Compatible consumable: Fusing Unit (bizhub C3351 series)
  • Recommended usage: High-volume offices
  • Official drivers / firmware

Steps to follow

  1. 1

    Safety power down

    Power off the device using the main switch and disconnect from AC power.

  2. 2

    Visual check

    Open the right-side door and check for paper jams in the fusing unit.

  3. 3

    Cool down

    Allow the fuser unit to cool for 20 minutes before touching any components.

  4. 4

    Restart

    Close all doors and power the printer back on to see if the error clears.

Frequently asked questions

The c3501 error indicates a fuser warming-up failure. This means the thermistor has failed to detect the required heating threshold.

Yes, this error halts all operations because the printer cannot safely bond toner to paper without the fuser.

Yes, the fuser is a periodic maintenance unit. Rollers and blades should be replaced every 150k prints.

If clearing jams and restarting does not resolve the error, the fuser lamp or temperature sensor is likely faulty and requires replacement.

Konica Minolta bizhub C3351 error c3501: Fuser failure | Vimazdev