c0202bizhub C3351

Konica Minolta bizhub C3351 error c0202: Tray lift failure

The Konica Minolta bizhub C3351 error c0202 points to a malfunction in the tray lift mechanism. This error triggers when the lift motor fails to reach the upper position required for paper feeding after a predetermined number of attempts. To fix the c0202 error, ensure there are no paper obstructions within the tray bay and that the paper stack is correctly seated.

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Common causes

  • 1Small paper scraps jamming the lifting plate.
  • 2Paper stack over-capacity preventing mechanical movement.
  • 3Faulty tray lift motor assembly.
  • 4Tray position sensor failure due to dust or misalignment.

Solutions

Quick Diagnosis

If the error persists despite tray reinsertion, check if the tray lift plate moves manually. If it feels stuck or doesn't move when pushed slightly, there is an obstruction in the mechanism.

Step-by-step Solution

  1. Remove tray: Pull the paper tray out of the printer housing completely.
  2. Check for debris: Inspect the cavity for loose paper scraps or foreign items blocking the lift mechanism.
  3. Adjust guides: Ensure the paper guides are firmly positioned against the paper stack without being overly tight.
  4. Reinsert: Slide the tray back in and listen for the motor engaging the lift plate.

Prevention and Maintenance

Do not overfill the paper tray. Use clean, dry paper and ensure the guides are set to the exact size of your media to keep the lift process smooth.

When to call a technician

If the tray lift motor fails to cycle at all despite a clear bay, the motor or its controlling board sensor is damaged and requires a professional service call.

Ficha técnica del equipo

  • Technology: Color Laser Multifunctional
  • Speed/Performance: 33 ppm
  • Connectivity: Gigabit LAN, USB 2.0
  • Input capacity: Up to 2,300 sheets (with expansion)
  • Compatible consumable: Pickup rollers (paper feeding)
  • Recommended usage: Office environments
  • Official drivers / firmware

Steps to follow

  1. 1

    Remove tray

    Pull the paper tray out of the printer housing completely.

  2. 2

    Check for debris

    Inspect the cavity for loose paper scraps or foreign items blocking the lift mechanism.

  3. 3

    Adjust guides

    Ensure the paper guides are firmly positioned against the paper stack without being overly tight.

  4. 4

    Reinsert

    Slide the tray back in and listen for the motor engaging the lift plate.

Frequently asked questions

The error c0202 indicates that the paper tray lift motor cannot successfully raise the paper support plate to the feed position.

Usually, yes. Try utilizing the bypass tray or an alternative paper tray until the issue is resolved.

Worn pickup rollers may cause paper jams inside the tray cavity, which can interfere with the lift mechanism sensors.

Avoid exceeding the maximum fill line of the tray and ensure paper is properly fanned before loading.

Konica Minolta bizhub C3351 error c0202: Tray lift failure | Vimazdev