c-5152bizhub C550i

Konica Minolta bizhub C550i error C-5152: Fix

The Konica Minolta bizhub C550i error C-5152 is a mechanical service error indicating that the tray lift motor has stalled or is not responding. This usually happens when the internal paper lifting mechanism is blocked. Use this guide to determine if a simple paper jam is the cause of your tray lift fault.

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Common causes

  • 1Paper scraps blocking lift path.
  • 2Tray lift motor failure.
  • 3Paper level sensor malfunction.
  • 4Over-packed tray causing mechanical stress.

Solutions

Diagnóstico rápido

If the tray does not move when inserted, error C-5152 likely indicates a motor or sensor issue.

Solución paso a paso

  1. Remove tray.
  2. Clear internal debris.
  3. Check manual lift.
  4. Reboot.

Prevención y mantenimiento

Keep paper stacks neat and below the fill-mark.

Cuándo llamar a un técnico

If mechanical parts are clear and the tray still doesn't lift, the drive motor or sensor needs a specialist service.

Ficha técnica del equipo

  • Technology: Color Laser.
  • Speed: 55 ppm.
  • Connectivity: LAN, USB.
  • Consumable: bizhub C550i Toner.
  • Drivers / firmware official: https://www.konicaminolta.eu/en/support

Steps to follow

  1. 1

    Reseat paper tray

    Pull out the affected tray entirely and slide it back in firmly.

  2. 2

    Check media load

    Verify no paper is wedged under the lift plate.

  3. 3

    Restart system

    Power cycle the device using the main power switch.

Frequently asked questions

The paper tray lift motor failed to reach the required position.

Yes, it renders the specific tray unusable until resolved.

Standard, well-fanned paper minimizes lift stress.

Do not exceed tray capacity to protect the motor drive.

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