c-5151bizhub C550i

Konica Minolta bizhub C550i error C-5151: Fix Guide

The Konica Minolta bizhub C550i error C-5151 refers to a fault within the paper feeding unit, specifically the transport or tray lift motor. When the motor fails to complete its movement, the device triggers a system error. This is a common maintenance-related issue that can usually be resolved by ensuring trays are properly loaded and rollers are clean.

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Common causes

  • 1Worn-out pickup rollers losing traction.
  • 2Tray lift motor failure.
  • 3Incorrectly adjusted paper guides jamming the motor.
  • 4Dust on the tray height sensors.

Solutions

Diagnóstico rápido

Error C-5151 is triggered when the feeder motor does not reach the target position within the set time. Check the tray indicated by the error and ensure no debris is present.

Solución paso a paso

  1. Tray Inspection: Open the indicated paper tray and check for any obstructions or improperly loaded paper.
  2. Check Guides: Ensure the side paper guides are adjusted correctly to the paper size without excessive pressure.
  3. Power Cycle: Power off the machine and restart it to attempt a motor reset.
  4. Roller Cleaning: Clean the pickup rollers with a damp cloth using distilled water to remove paper dust.

Prevención y mantenimiento

Avoid using damp or wrinkled paper as it causes increased friction. Scheduled cleaning of the pickup rollers with a lint-free microfiber cloth will prevent most paper-related errors.

Cuándo llamar a un técnico

If cleaning the tray and rollers does not resolve the error, the tray motor or height sensor may be physically worn out. A technician is required for replacement.

Ficha técnica del equipo

  • Technology: Laser Multifunction
  • Speed: 55 ppm
  • Connectivity: LAN, USB
  • Capacity: Up to 6,650 sheets
  • Consumibles: Pickup Rollers (Maintenance kit)
  • Usage: Corporate environments
  • Drivers / firmware official

Steps to follow

  1. 1

    Tray Inspection

    Open the indicated paper tray and check for any obstructions or improperly loaded paper.

  2. 2

    Check Guides

    Ensure the side paper guides are adjusted correctly to the paper size without excessive pressure.

  3. 3

    Power Cycle

    Power off the machine and restart it to attempt a motor reset.

  4. 4

    Roller Cleaning

    Clean the pickup rollers with a damp cloth using distilled water to remove paper dust.

Frequently asked questions

This indicates a failure in the lift or transport motor of the paper tray, meaning the printer cannot properly position the paper for feeding.

Yes, you can usually configure the device to use a different tray while you resolve the issue with the affected unit.

The pickup rollers (maintenance kit) are the main wear items causing these feeding issues.

Perform regular roller cleaning every 200,000 prints and avoid overfilling paper trays.