c-5102bizhub C652iZ

Konica Minolta bizhub C652iZ Error C-5102: Tray Failure

Konica Minolta bizhub C652iZ error C-5102 points to a malfunction in the paper tray lift motor. If you wonder why does my bizhub C652iZ show error C-5102, the tray is failing to reach the feed position, blocking your ability to print from that specific tray. This high-volume printer requires perfectly leveled paper feed for optimal performance.

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Common causes

  • 1Lift motor failure: Motor unable to reach required torque.
  • 2Paper Obstruction: Scraps lodged in the tray vertical guides.
  • 3Height Sensor fault: Sensor reporting tray position failure.
  • 4Load issues: Overfilled tray weighing down the lift mechanics.

Solutions

Quick Diagnosis

Error C-5102 prevents printing. If you hear the motor grinding while attempting to lift the paper, a physical obstruction is likely preventing the tray from rising.

Step-by-step Solution

  1. Emptying: Take all paper out of the affected tray.
  2. Path Inspection: Check underneath the tray support for loose debris, clips, or torn paper fragments.
  3. Loading: Load fresh paper without exceeding the fill mark and ensure it is snug against the guides.
  4. Reset: Open and close the tray to re-initiate the lift cycle.

Prevention and Maintenance

Do not load beyond the maximum capacity marks to avoid undue stress on the lift motor. Clean the pickup rollers every month to ensure smooth paper handling.

When to Call a Technician

If the tray still fails to lift after clearing the path and power cycling, the lift motor or height sensor is defective and requires professional service.

Equipment Technical Data

  • Technology: Color Laser Multifunction
  • Print Speed: 65 ppm
  • Connectivity: USB, Gigabit Ethernet
  • Capacity: High-volume enterprise (up to 6650 sheets)
  • Compatible Consumables: TN-613 toner series
  • Recommended Use: High-demand print rooms
  • Official Drivers / firmware

Steps to follow

  1. 1

    Empty Tray

    Remove all paper from the tray displaying the error.

  2. 2

    Check Obstructions

    Look for paper scraps or clips underneath the tray mechanism.

  3. 3

    Reset

    Close and open the tray to trigger the lift motor again.

Frequently asked questions

This error indicates the paper tray cannot lift into the correct position.

If removing the paper doesn't clear the error, it's likely a mechanical issue.

Do not overload the tray and use high-quality paper.

Uses the TN-613 toner series or high-quality compatible.