c-002PC23d Plus II
Honeywell PC23d Plus II error C-002: Sensor Fault
The Honeywell PC23d Plus II error C-002 signals a failure to detect the label gap or mark. If the printer cannot identify the start of the next label, it halts printing. Proper sensor calibration is the primary solution for the C-002 error.
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Common causes
- 1Dust accumulation in the gap sensor.
- 2Media misalignment.
- 3Wrong sensor type configured.
- 4Sensor hardware defect.
Solutions
Diagnóstico rápido
If the printer halts mid-job or fails to align correctly, the sensor might be covered in paper dust or miscalibrated for the specific media type in use.Solución paso a paso
- Sensor cleaning: Blow out the sensor gap with compressed air.
- Calibration: Force a media sensor calibration by holding the feed button during power-up.
- Settings: Check if the printer is set to the correct media type (gap, mark, or continuous).
- Reload: Feed the roll again and observe alignment.
Prevención y mantenimiento
Keep the sensor path dust-free. Always select the correct media type in your driver settings to prevent false readings.Cuándo llamar a un técnico
If the sensor calibration does not resolve the error, the optics may be failing and need professional replacement.Ficha técnica del equipo
- Technology: Direct Thermal
- Application: Labels
- Connectivity: USB / Ethernet
- Consumables: Thermal Labels
- Usage: Logistics
- Official Drivers / Firmware
Steps to follow
- 1
Sensor cleaning
Blow out the sensor gap with compressed air.
- 2
Calibration
Force a media sensor calibration by holding the feed button during power-up.
- 3
Settings
Check if the printer is set to the correct media type.
- 4
Reload
Feed the roll again and observe alignment.
Frequently asked questions
Yes, it is almost always a dirt or calibration issue.
Yes, the printer is effectively unusable if it cannot detect the label positions.
High-quality thermal labels ensure consistent readings.
Regularly cleaning with compressed air is effective.