c-0004SureLab D1070

Epson SureLab D1070 error C-0004: Troubleshooting

The Epson SureLab D1070 error C-0004 is a warning related to the media transport system. The error code signifies that paper is not advancing normally, likely due to an obstruction or a sensor detection failure. Troubleshooting the C-0004 error involves inspecting the media path and cleaning the traction components. This high-performance photo printer is a staple for professional print studios.

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Common causes

  • 1Paper jam: Debris obstructing the path.
  • 2Roller buildup: Dust on feed rollers reducing friction.
  • 3Sensor obstruction: Media debris blocking the passage sensor.
  • 4Media misalignment: Improperly loaded roll causing uneven feeding.

Solutions

Quick Diagnosis

The C-0004 error appears when the printer commands the paper to move, but the internal sensor fails to register a consistent advance, pointing to a jam or dirty sensor.

Step-by-step Solution

  1. Open the front door and inspect the paper roll for proper alignment and tension.
  2. Remove any paper fragments found along the path.
  3. Clean the transport rollers with a soft, lint-free cloth dampened with distilled water.
  4. Close all covers and restart the device.

Prevention and Maintenance

Avoid handling the paper's printable surface to keep it free from skin oils that hinder traction. Use official cleaning kits for rollers. Stick to verified media to ensure sensor compatibility.

When to call a technician

If cleaning the rollers does not resolve the issue, the paper path sensor may be faulty or the motor drive may need professional calibration.

Device technical specifications

  • Technology: MicroPiezo Inkjet
  • Speed: Up to 460 prints/hour
  • Connectivity: USB, Wi-Fi, Ethernet
  • Feeding capacity: Up to 12-inch wide rolls
  • Compatible consumables: Epson UltraChrome D6r-S inks
  • Recommended use: Professional photo production
  • Official drivers / firmware

Steps to follow

  1. 1

    Check paper load

    Open the media loading bay and verify that the paper roll is properly aligned.

  2. 2

    Clean rollers

    Wipe the feed rollers clean with a lint-free cloth.

  3. 3

    System reboot

    Power on the unit and verify that the sensors detect the media correctly.

Frequently asked questions

This error occurs because the paper transport sensors fail to detect the media moving smoothly through the print path.

It is usually a minor jam or dust on the sensors, but it requires prompt attention to prevent hardware stress.

Use official Epson photographic paper specifically designed for the SureLab D series.

Maintain clean feed rollers and ensure the paper roll is properly tensioned during installation.

Epson SureLab D1070 error C-0004: Troubleshooting | Vimazdev