ad-002ADS-4900W

Brother ADS-4900W error AD-002: How to fix

Brother ADS-4900W error AD-002 occurs when the Automatic Document Feeder (ADF) detects a paper jam or feeding interruption. This stops the scanning process to prevent documents from tearing. Users often ask why is my Brother ADS-4900W showing error AD-002 when the ADF is empty.

1 views

Common causes

  • 1Dirty rollers.
  • 2Skewed paper.
  • 3Paper jam.
  • 4Sensor blockage.

Solutions

Diagnóstico rápido

The error code AD-002 displays on the screen when the sensor detects an obstruction. Check for debris or misaligned paper.

Solución paso a paso

  1. Lift the ADF cover.
  2. Gently remove any paper.
  3. Ensure the paper guides are snug.
  4. Close the lid and resume scan.

Prevención y mantenimiento

Clean the feed rollers regularly to ensure proper grip.

Cuándo llamar a un técnico

If the error persists after cleaning, the ADF motor might be failing.

Ficha técnica del equipo

  • Technology: Duplex Scanner
  • Speed: 60 ppm
  • Connectivity: Wireless
  • Consumibles: Roller Kit (ADS-4900W)
  • Support

Steps to follow

  1. 1

    Open cover

    Open the scanner door gently.

  2. 2

    Remove paper

    Clear any jammed documents.

  3. 3

    Clean rollers

    Wipe rollers with a dry cloth.

Frequently asked questions

This signifies a paper feed error or jam within the scanner path.

It is a standard paper jam issue.

It requires a standard roller replacement kit.

Keep the ADF clean.

Brother ADS-4900W error AD-002: How to fix | Vimazdev