900.00mb2338i

Lexmark MB2338i error 900.00: How to Fix

The Lexmark MB2338i error 900.00 is a code indicating a software exception or general firmware failure on the main board. It is a common issue when a corrupted print job is sent or after a power outage. If you are asking what is error 900.00 on Lexmark MB2338i, the answer is that the processor could not complete an instruction from its internal operating system.

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Common causes

  • 1Corrupted print file sent from the computer.
  • 2Outdated firmware version causing memory conflicts.
  • 3Power surge that corrupted the register tables on the board.
  • 4Conflict between the network driver and the server's print queue manager.

Solutions

Quick Diagnostics

Error 900.00 locks the touchscreen immediately upon powering on or receiving a document. If the code persists after a normal restart, the problem lies within the operating software.

Step-by-Step Solution

  1. Memory Clearing: Turn off and disconnect the network cable for 2 minutes to clear the print cache.
  2. Firmware USB: Download the latest firmware version from the official website and copy it to a FAT32-formatted flash drive.
  3. Boot Update: Insert the USB and power on the printer while holding the menu button.
  4. Finalization: Follow the on-screen instructions to overwrite the corrupted files.

Prevention and Maintenance

Avoid using generic drivers (like the Windows universal print driver) that might send incompatible commands. Keep the device plugged into a surge protector.

When to Call a Technician

If the error reappears after updating the firmware, the controller board could be physically damaged due to a power surge, requiring replacement.

Equipment Technical Data

  • Technology: Monochrome Laser MFP.
  • Speed: Up to 38 ppm.
  • Connectivity: Gigabit Ethernet, USB 2.0.
  • Feeding Capacity: 350 sheets (expandable).
  • Compatible Consumables: Lexmark 24B series.
  • Recommended Use: Medium office environment.
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Logical Reset

    Turn off the printer and disconnect network cables to rule out data corruption.

  2. 2

    Firmware Upload

    Use a USB with the latest firmware package from the Lexmark website.

  3. 3

    Access Menu Mode

    Enter the configuration menu upon startup to apply the update.

Frequently asked questions

It is an exception error indicating that the printer's firmware has encountered an unexpected or corrupted process.

Yes, often a firmware update from a USB drive corrects this software exception.

Use Lexmark 24B series cartridges to ensure compatibility with the counting system.

Keep the firmware updated and avoid powering off the unit abruptly during an active print job.