880.01CS310dn

Lexmark CS310dn 880.01 Error: Toner Not Detected

The Lexmark CS310dn 880.01 error signifies that the printer's communication link with the toner cartridge's electronic chip is broken. This prevents usage data retrieval and blocks printing. Simple contact maintenance usually clears the alert.

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Common causes

  • 1Debris or oxidation on the cartridge-to-printer contact interface.
  • 2Malfunctioning chip on the toner unit.
  • 3Cartridge not fully seated in its housing.
  • 4Damaged contact pins on the printer-side interface.

Solutions

Quick Diagnosis

If the error appeared after swapping cartridges, the chip is likely misaligned or dirty. If it's the old cartridge, oxidation on the contacts is the primary suspect.

Step-by-Step Solution

  1. Remove cartridge: Open the front cover and pull out the toner cartridge mentioned in the error.
  2. Clean contacts: Use a soft, dry cloth to clean the gold contacts of the toner chip.
  3. Reinstall cartridge: Reinsert the cartridge and ensure it clicks firmly into position.

Prevention and Maintenance

Avoid handling the chip with your fingers to prevent skin oils from causing contact issues. If utilizing remanufactured toners, inspect the chip mounting for physical security.

When to Call a Technician

If the 880.01 error persists despite trying known-good genuine cartridges, the sensor board inside the printer housing may be damaged and requires replacement.

Technical Specifications

  • Technology: Laser Color
  • Connectivity: USB 2.0 / Ethernet
  • Speed: 23 ppm
  • Consumables: 702 series
  • Recommended Use: Professional Office
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Remove cartridge

    Open the front cover and pull out the toner cartridge mentioned in the error.

  2. 2

    Clean contacts

    Use a soft, dry cloth to clean the gold contacts of the toner chip.

  3. 3

    Reinstall cartridge

    Reinsert the cartridge and ensure it clicks firmly into position.

Frequently asked questions

The printer is unable to communicate with the electronic chip on the toner cartridge.

Try cleaning the contacts first; if it still doesn't work, the chip might be faulty.

Always use original 702 series; third-party toners often have unreliable detection chips.

No, it is a communication error that prevents printing until the toner is fully recognized.