64.01MC3426adw

Lexmark MC3426adw error 64.01: Scanner problem

The Lexmark MC3426adw error 64.01 is associated with a fault in the scanning module. This error code prevents the scanner carriage from performing its initial calibration movement, inactivating copy and digital document scanning functions. A quick inspection of the automatic document feeder (ADF) is usually the first necessary step.

0 views

Common causes

  • 1Physical obstruction of the scanner motor by paper scraps.
  • 2Optical carriage misalignment after an impact or rough movement.
  • 3Electronic fault in the scanner motor position sensor.
  • 4Plastic gear wear inside the ADF.

Solutions

Quick Diagnosis

The scanner makes a dry noise or stops before starting. (why is my Lexmark MC3426adw showing error 64.01?) If you hear vibrations in the top cover during startup, the issue is the scanner motor.

Step-by-Step Solution

  1. Power Cycle: Disconnect the power completely for 2 minutes.
  2. ADF Inspection: Open the document feeder and look for paper scraps or stickers that might block the sensor.
  3. Cleaning: Wipe the glass with a soft cloth to rule out dirt confusing the sensor.
  4. Test: Turn on the device without documents in the ADF.

Prevention and Maintenance

Never force the ADF open. Clean the traction rubbers with a cloth slightly dampened with distilled water every 3 months to prevent feeding errors.

When to Call a Technician

If the 64.01 error persists after a reset and you hear strained motor sounds, the scanner's drag mechanism may be broken.

Technical Data

  • Type: Multifunction with Flatbed Scanner and ADF
  • Scan Speed: 21/21 ppm
  • Connectivity: USB 2.0 / LAN / Wi-Fi
  • Consumables: Lexmark MC3426 (Original Toner)
  • Maintenance: Cleaning of glass and ADF rollers
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Reset unit

    Turn off and unplug the device to allow the scanner motor to reset position.

  2. 2

    Clean glass

    Wipe the exposure glass with a damp, streak-free cloth.

  3. 3

    Check ADF

    Ensure there are no label scraps or staples left in the automatic document feeder.

Frequently asked questions

The 64.01 is a communication error in the scanning module. It typically occurs if the scanner carriage motor is physically obstructed.

Often, a simple reset and cleaning the ADF area is sufficient. If the internal motor sounds strained, it is a major mechanical failure.

No toner is required, but regular cleaning of the ADF rubber pads is needed to prevent jams.

Light cleaning is recommended every month if you use the copy or scan function daily.