62.00mb2770adwhe

Lexmark MB2770adwhe error 62.00: Paper Tray Troubleshooting

The Lexmark MB2770adwhe error 62.00 signals a fault in the paper tray transport system or motor. It is triggered when the printer senses resistance or an error code during a feed attempt from the paper source. Knowing why the Lexmark MB2770adwhe shows error 62.00 helps users quickly check for simple paper jams versus actual component failure.

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Common causes

  • 1Paper debris inside the tray actuator.
  • 2Worn pickup rollers causing stall.
  • 3Tray sensor failure.
  • 4Feed motor mechanical breakdown.

Solutions

Diagnóstico rápido

An intermittent buzzing sound accompanied by error 62.00 often indicates that the motor is working against a mechanical jam. If no paper is stuck, the tray sensor may be malfunctioning.

Solución paso a paso

  1. Restart: Power cycle the printer to reset mechanical actuators.
  2. Tray Check: Remove the tray and check for paper scraps blocking mechanical parts.
  3. Verify Size: Ensure the paper size settings on the screen match the physical load.

Prevención y mantenimiento

Never exceed the MAX paper capacity line. Regularly wipe pickup rollers to prevent slipping, especially in high-volume environments. Always use Lexmark's genuine Unison toner to minimize internal dust buildup that can interfere with sensors.

Cuándo llamar a un técnico

If the error occurs consistently despite a clear paper path, the paper feed motor assembly likely needs professional replacement.

Ficha técnica del equipo

  • Technology: Monochrome Laser MFP
  • Output Speed: 70 ppm
  • Connectivity: USB, Gigabit Ethernet, Wi-Fi
  • Feeding Capacity: 650 sheets base
  • Consumables: Unison Series Cartridges
  • Usage: Corporate High-Demand
  • Official Drivers/Firmware

Steps to follow

  1. 1

    Restart

    Power cycle the printer to reset mechanical actuators.

  2. 2

    Tray Check

    Remove the tray and check for paper scraps blocking mechanical parts.

  3. 3

    Verify Size

    Ensure the paper size settings on the screen match the physical load.

Frequently asked questions

This code indicates a motor or sensor issue in the paper tray preventing the printer from loading sheets.

Yes, if it's caused by a paper jam or misaligned tray. If the motor itself failed, it requires professional support.

Genuine Unison toner is recommended to prevent internal contamination and maintain printer reliability.

Do not overload the paper tray and ensure paper guides are perfectly aligned with the paper edges.

Lexmark MB2770adwhe error 62.00: Paper Tray Troubleshooting | Vimazdev