60.02.00Color LaserJet Managed E45028dn

HP Color LaserJet Managed E45028dn Error 60.02.00: Solution

The HP Color LaserJet Managed E45028dn error 60.02.00 indicates that the input paper tray cannot lift correctly, preventing sheets from reaching the feed rollers. This error is strictly mechanical and usually stems from a physical obstruction or a fault in the tray's spring lift mechanism. It is a common error after an incorrect paper reload.

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Common causes

  • 1Physical obstruction (paper, staples, dust) in the lift mechanism.
  • 2Lift spring displaced or worn.
  • 3Tray improperly inserted after refilling.
  • 4Tray position sensor fault.

Solutions

Diagnóstico rápido

If you notice the tray doesn't lift or makes a clicking noise when loading paper, the lift mechanism is stuck. This issue is located exclusively within the removable tray component.

Solución paso a paso

  1. Remove the tray completely from the printer chassis.
  2. Inspect the bottom and rails, searching for scraps of paper or clips that might have fallen in.
  3. Test the manual movement of the lift mechanism; it should move up and down without resistance.
  4. Reinsert the tray firmly and check if the printer motor manages to complete the load.

Prevención y mantenimiento

Do not overload the tray beyond the fill line, as the extra weight jams the lift springs. Regular cleaning of the rails with compressed air prevents accumulated dust from locking the mechanism.

Cuándo llamar a un técnico

If the tray feels loose or the lift mechanism is unresponsive even after removing visible obstructions, the lift motor or tray clutch might be damaged.

Ficha técnica del equipo

  • Technology: Color Laser Printing
  • Speed: 30 ppm
  • Capacity: 250 sheets standard
  • Compatible Consumable: HP 415 original toner
  • Maintenance: Bi-monthly tray cleaning
  • Official drivers / firmware

Steps to follow

  1. 1

    Remove tray

    Pull the paper tray out of the printer completely.

  2. 2

    Inspect tray

    Check that the lift spring mechanism is not stuck.

  3. 3

    Reinstall

    Insert the tray back and ensure it clicks properly.

Frequently asked questions

This error happens when the paper tray fails to lift up to meet the pickup rollers.

No, it's usually just a mechanical blockage or paper debris preventing the tray from moving.

Use only standard weight paper within HP specs to prevent jams.

Keep the rails clean and free of dust.