60.02LaserJet Pro M118dw

HP LaserJet Pro M118dw error 60.02: Tray fix

The HP LaserJet Pro M118dw error 60.02 is a mechanical error code related to the input tray's lift system. This message appears when the motor fails to correctly position the paper stack against the feed rollers. To learn how to fix error 60.02 on LaserJet Pro M118dw, you must thoroughly inspect the paper tray for physical obstructions.

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Common causes

  • 1Physical obstruction by paper scraps inside the feed channel.
  • 2Premature wear of tray lift motor gears.
  • 3Overloaded paper tray blocking the height sensor.
  • 4Misalignment of the mechanical tray lift arm.

Solutions

Quick Diagnosis

If you hear a clicking sound or humming upon startup, a gear or the tray lift arm is likely jammed. Check for label fragments or paper scraps accumulated near the internal feed mechanism.

Step-by-step Solution

  1. Inspect the tray: Remove the paper tray completely and check for internal jams or debris.
  2. Clean rollers: Clean the feed rollers using a cloth slightly dampened with distilled water.
  3. Adjust paper load: Ensure the paper stack does not exceed the maximum fill line indicated.

Prevention and Maintenance

Perform monthly cleaning of the rubber rollers using distilled water. Properly fanning the paper stack before insertion prevents static-related paper sticking, which is the primary cause of lift mechanism failures.

When to Call a Technician

If removing debris and cleaning the rollers doesn't stop the error, the tray motor or the main gear assembly might be broken, requiring professional service.

Technical Specifications

  • Technology: Laser
  • Print Speed: 30 ppm
  • Connectivity: Wi-Fi, Ethernet, USB
  • Paper Capacity: 250 sheets
  • Consumable series: HP 94A/X
  • Recommended Use: Standard office
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Inspect the tray

    Remove the paper tray completely and check for internal jams or debris.

  2. 2

    Clean rollers

    Clean the feed rollers using a cloth slightly dampened with distilled water.

  3. 3

    Adjust paper load

    Ensure the paper stack does not exceed the maximum fill line indicated.

Frequently asked questions

This error occurs due to a mechanical failure in the input tray lift system, which prevents paper from reaching the feed rollers.

Yes, the printer will be unable to feed paper, making it non-functional for any print jobs.

Use standard 75-90g paper; thicker stocks may place unnecessary stress on the tray lift sensors.

Fan your paper before loading and do not exceed the capacity limit to avoid jamming the mechanism.

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