60.02LaserJet Enterprise M609dn

HP LaserJet Enterprise M609dn error 60.02: Tray Failure

The HP LaserJet Enterprise M609dn error 60.02 points to a tray lift motor issue. This motor is responsible for pushing the paper stack to the feed rollers. If this doesn't occur, the printer will display this error.

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Common causes

  • 1Overloaded paper tray.
  • 2Faulty lift motor.
  • 3Spring/lever obstruction.
  • 4Faulty sensor signal.

Solutions

Diagnóstico rápido

Listen for a mechanical whine when the printer starts. If the paper stack doesn't move upwards, the lift assembly is likely blocked or faulty.

Solución paso a paso

  1. Check Load: Ensure the paper stack is below the level mark.
  2. Clear Debris: Remove the tray and check for paper jam remnants.
  3. Reset: Re-insert and reboot the device.

Prevención y mantenimiento

Do not overfill the tray, as this strains the motor mechanism.

Cuándo llamar a un técnico

If the motor doesn't lift the tray after clearing, the internal motor assembly is likely defective.

Ficha técnica del equipo

Steps to follow

  1. 1

    Check Load

    Ensure the paper stack is below the level mark.

  2. 2

    Clear Debris

    Remove the tray and check for paper jam remnants.

  3. 3

    Reset

    Re-insert and reboot the device.

Frequently asked questions

It is a failure of the tray lift motor to raise the paper stack.

You can print from the manual feed tray.

HP 37X high yield toner.

Load paper carefully and never exceed the max fill line.