600C931e

OKI C931e Error 600: Troubleshooting Paper Jams

The OKI C931e error 600 is a system code signaling a paper jam in the transport mechanism. To fix the OKI C931e error 600, you must carefully clear the fuser unit and ensure the rollers are clean. Since the C931e is a high-volume printer, regular inspection is key to avoid workflow interruptions.

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Common causes

  • 1Damp paper sticking to rollers.
  • 2Unsupported paper weights used in printing.
  • 3Worn-out separation rollers.
  • 4Toner/residue buildup on the fuser surface.

Solutions

Diagnóstico rápido

Error 600 appears when sensors detect paper delay. If you hear friction, the fuser unit is the likely source.

Solución paso a paso

  1. Access: Open the top cover.
  2. Removal: Remove the jammed paper gently.
  3. Review: Ensure no small fragments are left behind.
  4. Closing: Secure all covers to reactivate locks.

Prevención y mantenimiento

Use high-quality paper and store it in a dry environment. Use genuine consumables for the best fuser interaction.

Cuándo llamar a un técnico

If the error repeats after clearing the jam, the fuser unit may be failing or sensors might need recalibration.

Ficha técnica del equipo

  • Technology: High-definition LED
  • Speed: 50 ppm
  • Connectivity: USB 3.0, Gigabit Ethernet
  • Input capacity: Multi-tray capable
  • Compatible Consumables: C900 Series Toner
  • Recommended Use: Graphic production
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Open Covers

    Open the top cover and fuser unit to inspect the area.

  2. 2

    Remove Paper

    Gently pull out any stuck paper, ensuring no scraps remain.

  3. 3

    Close and Restart

    Close all covers firmly to let the system re-initialize.

Frequently asked questions

Error 600 is a standard alert for a paper jam in the internal transport or fuser unit.

Yes, turning off the device prevents hardware damage and protects users while clearing jams.

Using unsupported paper weights or non-compatible media often leads to frequent jams.

Professional maintenance every 100,000 pages is recommended to maintain peak performance.