60.00Pantum CP2200DW Color

Pantum CP2200DW Error 60.00: Paper Tray Troubleshooting

The Pantum CP2200DW has a paper feed tray designed to handle office printing volumes efficiently. Error 60.00 is a signal that the tray sensor is not correctly detecting the presence or position of the tray, preventing the paper pick-up motor from starting. This usually happens when the tray has been extracted and reinserted with excessive force, or when the optical presence sensors are obstructed by paper scraps or heavy dust.

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Common causes

  • 1Paper tray incorrectly inserted or outside its locking position.
  • 2Dirt accumulated on the optical tray presence sensor.
  • 3Worn-out feed rollers failing to detect paper presence.
  • 4Physical obstruction due to paper scraps inside the main loading channel.

Solutions

Diagnóstico rápido

Error 60.00 will appear at startup or when sending a print job, indicating the device does not 'see' the tray. Check if the tray is fully inserted and the internal paper stop is adjusted. If you move the tray and the error remains, confirm the presence sensor in the printer base is not blocked.

Solución paso a paso

  1. Remove the paper tray completely from the unit.
  2. Inspect the interior with a flashlight to ensure no paper scraps are stuck in the sensor area.
  3. Clean the pick-up rollers with a cloth slightly dampened with isopropyl alcohol to improve grip.
  4. Reinsert the tray ensuring the side rails are aligned and it locks into place without forcing.

Consumibles y repuestos recomendados

Always use paper within the supported weight (60-163 g/m²). Very thick or incorrectly cut paper can misalign the tray sensor. If the pick-up rollers are glazed or worn, replace them with official Pantum maintenance kits to prevent feed failures.

Prevención y mantenimiento

  1. Correct Loading: Do not exceed the tray capacity; this puts unnecessary pressure on the weight/presence sensor.
  2. Guide Adjustment: Ensure the paper guides gently touch the edges of the stack without bending the paper.
  3. Cleaning: Perform roller cleaning every 5,000 prints to prevent jams that trigger 60.xx errors.

Cuándo llamar a un técnico

If the 60.00 error persists after reinserting the tray and checking for internal jams, the tray mechanical sensor or feed solenoid is likely damaged. This requires internal repair by a qualified technician.

Steps to follow

  1. 1

    Extraction and Inspection

    Pull out the tray and check the bottom area for paper debris.

  2. 2

    Sensor Cleaning

    Use compressed air on the sensors located at the bottom of the compartment.

  3. 3

    Guide Adjustment

    Adjust the side guides to the paper size to prevent misalignment.

  4. 4

    Firm Reinsertion

    Insert the tray, ensuring the locking mechanism clicks into position.

Frequently asked questions

It means the printer cannot correctly detect the paper tray. It is usually a position issue or dirt on the sensor.

Yes, it indicates that the sensor or tray mechanism is failing. You should fix it to avoid mechanical damage to the loading motor.

No, it is a paper feed error. Supplies are unaffected, but the unit will stop printing until resolved.

Avoid overloading the paper tray and keep the internal area dust-free by performing periodic cleanings with dry air.