5B00MAXIFY GX7020

Fix Canon MAXIFY GX7020 error 5B00: Waste Ink Counter

The Canon MAXIFY GX7020 error 5B00 is an alert indicating that the waste ink absorber has reached its capacity. When you ask how to clear 5B00 error on MAXIFY GX7020, you should know that this is a protective lock. This safety feature prevents damage to the printer's internal logic by stopping operations when the waste ink tank is potentially full.

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Common causes

  • 1Internal waste ink counter reached limit.
  • 2Frequent heavy-duty cleaning cycles.
  • 3Physical capacity of ink pads reached.
  • 4Old internal firmware version.

Solutions

Diagnóstico rápido

Error 5B00 appears as a message stating that the ink absorber is full. If your printer stops responding mid-task, it's likely the waste ink counter. Check for physical ink signs, but usually, this is a software threshold triggered by long-term use and maintenance cycles.

Solución paso a paso

  1. Service Mode: With the printer off, press and hold the Stop button, then press Power.
  2. Reset Counter: Keep holding Power, press Stop five times, then release.
  3. Finalize: The power light should blink and then become steady.
  4. Inspect: Ensure no physical ink is leaking from the bottom base.

Prevención y mantenimiento

Limit deep cleaning cycles to when they are truly required, as they consume the counter significantly. Keep the firmware updated to ensure the printer manages cycles correctly. Always use original ink to protect the longevity of the absorbents.

Cuándo llamar a un técnico

If the reset does not clear the error or if ink is visible leaking from the chassis, please contact professional support for an absorbents replacement.

Ficha técnica del equipo

  • Technology: MegaTank Inkjet
  • Performance: High-volume output
  • Connectivity: Ethernet, Wi-Fi
  • Feeding: Multi-tray
  • Compatible Consumables: GI-26 Ink series
  • Recommended Use: Enterprise / Business
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Service Mode

    Turn off the printer, hold Stop, then hold Power.

  2. 2

    Reset Counter

    While holding Power, press Stop 5 times.

  3. 3

    Confirm

    Release all buttons and wait for the steady power light.

Frequently asked questions

You need to access the printer's service mode to reset the ink counter.

Yes, it locks the printer to prevent potential ink leakage.

The error is software-triggered, but physical replacement may be needed if overflowing.

Avoid unnecessary deep cleaning cycles to extend absorber life.