59.c2officejet-enterprise-x585dn

HP OfficeJet Enterprise X585dn Error 59.C2: Solution

The HP OfficeJet Enterprise X585dn error 59.C2 is a service code indicating a failure in the printer's main motor. This message typically appears when the motor encounters abnormal resistance during positioning, often caused by an internal jam or a failing rotation sensor. Initial troubleshooting involves a full system reset and physical inspection of the drive mechanism.

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Common causes

  • 1Physical resistance caused by debris.
  • 2Premature gear wear.
  • 3Motor rotation sensor failure.
  • 4Excessive use without maintenance.

Solutions

Diagnóstico rápido

If you hear a grinding or clicking noise before the 59.C2 alert, there is likely a mechanical obstruction preventing gear rotation. Physical inspection is the first priority.

Solución paso a paso

  1. Unplug the unit: Disconnect from power to ensure safety.
  2. Path inspection: Check the cartridge area and tray for physical jams.
  3. Tray check: Verify the feed rollers are clear of debris.
  4. Power cycle: Reconnect and restart after 5 minutes.

Prevención y mantenimiento

Don't overfill the paper trays. Clean the rollers with distilled water every 6 months to maintain consistent traction.

Cuándo llamar a un técnico

If the 59.C2 code persists despite cleaning, the main motor is likely dead and requires professional replacement.

Ficha técnica del equipo

  • Technology: HP PageWide Inkjet
  • Speed: Up to 42 ISO ppm
  • Connectivity: Gigabit Ethernet / USB 2.0
  • Capacity: 500-sheet main tray
  • Compatible Consumables: HP 980 ink series
  • Target use: High-volume enterprise
  • Drivers / official firmware

Steps to follow

  1. 1

    Power down and unplug

    Turn off the printer and disconnect the power cord for 5 minutes to reset the actuators.

  2. 2

    Check input tray

    Remove the paper tray and look for debris or torn paper fragments.

  3. 3

    Motor reset

    Power on the device to trigger the motor self-test cycle.

Frequently asked questions

It indicates a communication error or overload in the motor responsible for print head or tray movement.

Yes, it prevents the printer from finishing its startup, effectively locking it from printing.

Use genuine HP 980 cartridges to avoid mechanical jamming from non-standard parts.

Wipe the feed rollers periodically with a damp cloth to prevent dust accumulation.

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