59.c1Color LaserJet Pro MFP M183fw

HP Color LaserJet Pro MFP M183fw Error 59.c1: Fix

The HP Color LaserJet Pro MFP M183fw error 59.c1 refers to a failure within the toner carousel motor assembly. This issue occurs when the motor detects resistance or fails to rotate the carousel during the calibration sequence. Proper diagnosis involves isolating the motor drive from the consumable cartridges.

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Common causes

  • 1Toner spill causing gear friction.
  • 2Defective toner cartridge drive gear.
  • 3Carousel sensor misalignment.
  • 4Motor assembly overload.

Solutions

Quick Diagnosis

This error is specifically related to the color toner rotation mechanism. If you hear a grinding noise, it is almost certainly a gear blockage rather than a motor electronic failure.

Step-by-Step Solution

  1. Power Off: Safely shut down the MFP M183fw.
  2. Isolate: Remove all four HP 215A cartridges.
  3. Test: Power on without cartridges. If the error code changes or disappears, one of the cartridges is jamming the motor.
  4. Replace: Swap out the culprit cartridge with a new one.

Prevention and Maintenance

Keep the printer environment dust-free. Only use original cartridges to ensure the drive gears meet HP's tolerance specifications. Avoid forcing cartridges into the slots.

When to Call a Technician

If the error 59.c1 is present even when all toner cartridges are removed, the drive motor or the sensor board needs technical intervention.

Device Technical Sheet

  • Technology: Color Laser MFP
  • Performance: 17 ppm
  • Connectivity: Wi-Fi, USB, LAN
  • Capacity: 150 sheets
  • Compatible Toner: HP 215A series (W2310A-W2313A)
  • Recommended Use: Home/Small Office
  • Official Support / Drivers

Steps to follow

  1. 1

    Remove Cartridges

    Open the access panel and pull out all toner cartridges to relieve mechanical stress.

  2. 2

    Inspect Gears

    Check for debris or spilled toner that could jam the rotating carousel.

  3. 3

    Reboot

    Power cycle the device while the toner carriage is empty to test motor movement.

Frequently asked questions

It means the printer cannot rotate the toner carousel due to a motor error or internal jam.

If removing cartridges doesn't clear the error, the motor likely requires professional repair or replacement.

Use genuine HP 215A cartridges for optimal performance.

Regularly clean the toner bay and use high-quality toner to avoid gear wear.