59.c0.01OfficeJet Enterprise Managed MFP X585z

Error 59.c0.01 HP OfficeJet Enterprise Managed MFP X585z

The HP OfficeJet Enterprise Managed MFP X585z error 59.c0.01 is a technical alert indicating a problem with the main transport motor. This fault typically prevents the device from completing printing cycles due to an obstruction or mechanical issue. If the error persists after a reboot, internal components may require professional repair.

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Common causes

  • 1Physical paper jam obstructing the motor's rotation.
  • 2Mechanical wear of transport unit gears.
  • 3Motor synchronization sensor failure.
  • 4Controller overheating due to excessive continuous usage.

Solutions

Diagnóstico rápido

The 59.c0.01 code appears on the control panel when the motor cannot complete its regular rotation. Check for grinding noises.

Solución paso a paso

  1. Power off the device, unplug it for 30 seconds, then power on.
  2. Check all paper paths and remove any obstructions affecting the motor movement.
  3. Clean the paper pass sensors with a lint-free cloth.
  4. Restart the device to see if the error is cleared.

Prevención y mantenimiento

Prevent paper debris buildup. Clean paper rollers regularly to reduce the load on the motor.

Cuándo llamar a un técnico

If the error occurs without any visible jams, the main motor or electronic sensors are likely damaged and require a service technician.

Ficha técnica del equipo

  • Technology: Professional inkjet printer.
  • Speed: Up to 42 ppm office mode.
  • Connectivity: USB, Ethernet, wireless optional.
  • Compatible supplies: HP 980 series cartridges.
  • Official drivers / firmware

Steps to follow

  1. 1

    Power cycle

    Power off the device, unplug it for 30 seconds, then power on.

  2. 2

    Check for jams

    Check all paper paths and remove any obstructions affecting the motor movement.

  3. 3

    Clean sensors

    Clean the paper pass sensors with a lint-free cloth.

  4. 4

    Final check

    Restart the device to see if the error is cleared.

Frequently asked questions

This error is an engine fault code indicating the main motor cannot move the transport mechanism properly.

You can check for visible jams, but professional service is needed for internal motor component damage.

It uses HP 980 pigment-based ink cartridges for professional quality.

Keep the unit dust-free and clean paper rollers monthly depending on print volume.