59.c0.00OfficeJet Enterprise Managed MFP X585z

HP OfficeJet Enterprise Managed MFP X585z error 59.c0.00

The HP OfficeJet Enterprise Managed MFP X585z error 59.c0.00 is a technical notification related to a failure in the motor controlling the fuser unit. This code often appears when the motor fails to reach necessary rotation or is locked by internal mechanical debris. Addressing this issue promptly is critical to prevent cascading damage to the device's professional-grade drivetrain.

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Common causes

  • 1Fuser drive motor failure.
  • 2Debris blockage within the fuser unit.
  • 3Premature gear train wear.
  • 4Unstable voltage from the power supply.

Solutions

Quick Diagnosis

The error occurs during print initialization, causing the machine to halt entirely. If you hear grinding noises during startup, the issue is mechanical rather than software-based.

Step-by-Step Solution

  1. Power Cycle: Unplug the unit for at least 60 seconds.
  2. Inspect for Paper: Open the rear access panel and check for any paper fragments preventing fuser rotation.
  3. Power Test: Plug directly into a wall outlet to ensure consistent voltage.
  4. Firmware Check: Confirm on the support site if there is a critical motor driver update available.

Prevention and Maintenance

Maintain steady printing cycles to keep internal components lubricated. Use genuine consumables to prevent residue buildup that affects internal gears.

When to Call a Technician

If you hear a continuous grinding sound upon startup, the drive motor has physically failed and requires a professional replacement.

Equipment Specs

  • Technology: Thermal Inkjet
  • Speed: Up to 42 ppm
  • Connectivity: Gigabit Ethernet, USB, WiFi Direct
  • Capacity: 500-sheet main tray
  • Compatible Consumables: HP 980 cartridges (Enterprise series)
  • Usage: High-volume enterprise environments
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Hard Power Reset

    Turn off the printer and unplug it for 60 seconds.

  2. 2

    Fuser Check

    Open the rear cover to check for blockages.

  3. 3

    Power On

    Plug in the power cable to reinitialize the motor.

Frequently asked questions

This code points to a fuser motor failure which prevents proper component rotation.

Yes, it usually indicates a mechanical failure that requires technical inspection if a reset doesn't work.

It uses HP 980 cartridges, known for high page yields.

Only a qualified technician should handle the fuser due to its delicate parts.