59.c0officejet-enterprise-x585dn

HP OfficeJet Enterprise X585dn error 59.C0: Troubleshooting

The HP OfficeJet Enterprise X585dn error 59.C0 is a motor alert indicating a problem with the rotating assembly. This code is triggered when the printer detects that the motor cannot drive the mechanism correctly, likely due to a physical obstruction or controller failure. It indicates that the mechanical drive system is under significant stress.

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Common causes

  • 1Mechanical blockage: Paper debris stuck in rotating assembly.
  • 2Motor failure: Stepping motor torque loss.
  • 3Sensor failure: Rotation sensors are not reporting movement.
  • 4Gear wear: Worn gear teeth causing drive slippage.

Solutions

Diagnóstico rápido

Error 59.C0 on the HP OfficeJet Enterprise X585dn typically manifests as a sudden print job halt. If the printer makes forced mechanical noises upon startup before displaying the error, a gear or the main assembly has a physical blockade.

Solución paso a paso

  1. Power off and disconnect the unit.
  2. Open the rear door and check for any paper debris or stiffness in the fuser assembly.
  3. Ensure original HP 980 cartridges are fitted correctly to avoid ink spills on rollers.
  4. Power up; if 59.C0 persists, hardware components require replacement.

Prevención y mantenimiento

Do not force paper trays. Use only genuine HP ink to maintain the integrity of the internal movement mechanisms.

Cuándo llamar a un técnico

Error 59.C0 usually involves motor or fuser assembly failure, which are internal hardware issues that require a certified technician.

Ficha técnica del equipo

  • Technology: OfficeJet Inkjet Color
  • Speed: Up to 42 ppm
  • Connectivity: Gigabit Ethernet, USB
  • Consumables: HP 980 Series Cartridges
  • Usage: Corporate Office
  • Official Drivers / firmware

Steps to follow

  1. 1

    Restart

    Power off the printer, unplug for 60 seconds, and restart.

  2. 2

    Check consumables

    Verify that ink cartridges are correctly installed and free from leaks.

  3. 3

    Firmware update

    Check for official firmware updates to rule out software-based glitches.

Frequently asked questions

This error denotes a communication failure between the motor and the assembly, often due to mechanical resistance.

If a power cycle doesn't resolve it, an internal component might be physically locked.

Uses HP 980 series Enterprise cartridges.

Run quarterly firmware updates and keep paper trays free of dust.