587C310dn

OKI C310dn error 587: Black Toner Fault

The OKI C310dn error 587 is the alert code designating a specific problem with the black toner cartridge. Similar to other 58x family codes, this error prevents printing by failing to recognize the presence, chip, or level of the consumable. Since black toner is the most used in the C310dn, this error can appear due to premature chip wear during high work volumes.

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Common causes

  • 1Dirty or faulty black toner chip.
  • 2Cartridge poorly inserted in its guide.
  • 3Contact sensor in the printer blocked by spilled toner.
  • 4Black cartridge completely exhausted.

Solutions

Quick Diagnosis

The 587 error is linked to the black color channel. If the cartridge is empty, replace it immediately before trying to force a print.

Step-by-step Solution

  1. Open the front lid to access the toners.
  2. Remove the black toner, ensuring you don't touch the magnetic band.
  3. Visually inspect the chip on the right side of the cartridge for dust or damage.
  4. Insert the toner again until you hear the mechanism click into place.

Prevention and Maintenance

Keep the inside of the printer free of toner particles using compressed air. Do not reuse empty toner chips if the system flags a consumable error.

When to call a technician

If the 587 error keeps appearing after changing to a new black cartridge, the chip detection board likely has a faulty contact.

Device Technical Sheet

  • Technology: Color laser printer (LED)
  • Speed: 22/24 ppm
  • Connectivity: USB 2.0 / LAN
  • Compatible Consumables: Black toner C310/C510/MC361
  • Recommended use: Offices
  • Official drivers / firmware

Steps to follow

  1. 1

    Open door

    Open the printer's top cover.

  2. 2

    Extract toner

    Remove the black cartridge and check contact pins.

  3. 3

    Reinsert

    Insert the toner again ensuring a firm fit.

Frequently asked questions

The system has detected an anomaly with the black toner cartridge.

It is usually a physical sensor fault or a chip contact fault.

C310/C510 series cartridges. Always original.

Perform surface cleanings every time you replace a consumable.

OKI C310dn error 587: Black Toner Fault | Vimazdev