585C310dn

OKI C310dn error 585: Yellow Toner Issues

The OKI C310dn error 585 is a specific color system warning indicating a communication problem between the printer and the yellow toner cartridge. Generally, this error occurs when the consumable's electronic chip is not making contact with the printer's pins, or when the toner level has fallen below the technical detection threshold. It is essential to ensure the cartridge is properly inserted to clear the lock.

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Common causes

  • 1Yellow cartridge is not seated correctly.
  • 2Toner electronic chip is dirty or damaged.
  • 3Firmware logic recognition error.
  • 4Use of non-original or incompatible chip cartridge.

Solutions

Quick Diagnosis

The 585 code is exclusive to the yellow toner. If you have installed a new toner, ensure the protective seal has been properly removed.

Step-by-step Solution

  1. Open the access cover for the C310dn cartridges.
  2. Remove the yellow cartridge and clean the gold contacts with a soft cloth without leaving residue.
  3. Ensure the cartridge is fully inserted and locked in place.
  4. Close the cover and let the printer perform the automatic detection cycle.

Prevention and Maintenance

Handle cartridges with care, without touching the drum or the chip. Store toners in a cool, dry place, away from direct heat sources.

When to call a technician

If the 585 error persists after cleaning the chip and reinserting the cartridge, the internal contact sensor of the printer might be damaged.

Device Technical Sheet

  • Technology: Color LED laser printer
  • Speed: 22 ppm color / 24 ppm mono
  • Connectivity: USB 2.0, Ethernet 10/100
  • Compatible Consumables: C310/C510/MC361 toner series
  • Recommended use: Small office
  • Official drivers / firmware

Steps to follow

  1. 1

    Open cover

    Open the top cover of the unit to access the toners.

  2. 2

    Reset cartridge

    Remove the yellow cartridge and reinsert it until you hear a click.

  3. 3

    Clean chip

    Wipe the electronic chip of the yellow toner with a dry cloth.

Frequently asked questions

The device is not detecting the yellow toner cartridge correctly.

It is not urgent, but the printer will not allow color printing.

Use the C310/C510/MC361 series. Always original to avoid chip errors.

Do not touch the gold chip contacts with your fingers.

OKI C310dn error 585: Yellow Toner Issues | Vimazdev