5401PIXMA Pro-10

Canon PIXMA Pro-10 error 5401: Complete Solution

Canon PIXMA Pro-10 error 5401 is a mechanical failure notice produced when the tray sensor does not correctly detect the presence or size of the paper. This fault usually blocks the feeding process, preventing high-quality photo printing. When investigating why my Canon PIXMA Pro-10 shows error 5401, we generally find paper scraps or dirt over the optical sensors.

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Common causes

  • 1Sensor obstruction: Paper scraps blocking the optical sensor.
  • 2Misplaced paper: Poorly adjusted guides preventing detection.
  • 3Accumulated dirt: Dust prevents the sensor from reading paper.
  • 4Mechanical misalignment: Tray doesn't contact the switch.

Solutions

Quick Diagnosis

If the error persists although the tray looks empty, check if the main optical sensor has something stuck on it or is blocked by a small folded sheet.

Step-by-step Solution

  1. Turn off the printer and unplug it.
  2. Open the lid and use a flashlight to check the feeding path.
  3. Clean the sensors with a dry cotton swab.
  4. Ensure the paper is aligned against the right edge of the tray.

Prevention and Maintenance

Do not leave paper in the tray during long periods of inactivity, as dust can accumulate and cause false positives in the sensor.

When to Call a Technician

If after a deep cleaning of the sensors the error persists, the tray micro-switch might be defective and require replacement.

Ficha técnica del equipo

  • Technology: Inkjet (10 pigment inks)
  • Speed: Photo quality (slow)
  • Connectivity: USB, Wi-Fi
  • Compatible Consumable: PGI-72 series cartridges
  • Recommended Use: Professional photo printing
  • Official Drivers / firmware

Steps to follow

  1. 1

    Clean sensors

    Use compressed air to remove dust from the tray sensors.

  2. 2

    Check paper

    Make sure paper is properly aligned against the guide.

  3. 3

    Restart

    Power off and on the unit.

Frequently asked questions

It indicates a tray detection error, often caused by obstructions.

Yes, 90% of cases are due to dust or small scraps of paper in the sensor.

Use photographic paper specifically for this PIXMA Pro series.

Visual cleaning is suggested every time you reload paper.