5011PIXMA TS9120

Canon PIXMA TS9120 Error 5011: Scanner Issue

The Canon PIXMA TS9120 error 5011 implies that the scanner assembly cannot reach its start position. This disables copying and scanning. Often, this is a minor mechanical obstruction, but it can occasionally indicate a failing motor.

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Common causes

  • 1Debris blocking scanner carriage.
  • 2Defective scanner motor.
  • 3Failing data ribbon cable.
  • 4Optical sensor obstruction.

Solutions

Diagnóstico rápido

Error 5011 appears when the scanner initializes. If you hear grinding, the issue is mechanical.

Solución paso a paso

  1. Unplug the power.
  2. Inspect the scanner glass/carriage area for debris.
  3. Power up and wait for the initialization process.
  4. Check for abnormal sounds.

Prevención y mantenimiento

Never place heavy items on the printer cover. Keep the area dust-free to prevent interference with the optical sensors.

Cuándo llamar a un técnico

If grinding sounds occur and the carriage fails to move, the internal assembly requires professional service.

Ficha técnica del equipo

  • Technology: CIS Scanner / Inkjet
  • Resolution: 2400 x 4800 dpi
  • Connectivity: Wi-Fi, Ethernet, USB
  • Consumables: PGI-280 / CLI-281 series
  • Use Case: Photo/Home Office
  • Official drivers / firmware

Steps to follow

  1. 1

    Power off

    Unplug the printer.

  2. 2

    Check carriage

    Ensure nothing is blocking the scanner unit movement.

  3. 3

    Reset

    Plug in and power on to recalibrate.

Frequently asked questions

It is a scanner movement error, often caused by a physical blockage or motor fault.

Sometimes power cycling forces the scanner to return to its home position.

No, but it uses ink cartridges like the PGI-280/CLI-281 for copy functions.

Scanning and copying will not work until resolved.