5011pixma-ts5320

Canon PIXMA TS5320 error 5011: Quick repair guide

The Canon PIXMA TS5320 error 5011 appears when the internal scanner fails during initialization. This often happens when the scanner motor cannot move freely. Knowing how to fix 5011 error on Canon PIXMA is key to regaining the functionality of your device's scanner.

1 views

Common causes

  • 1Physical obstruction of the carriage by debris.
  • 2Failure in the LED scanner lamp.
  • 3Overheating of the scanner carriage motor.
  • 4Internal data cable (flat cable) misalignment.

Solutions

Quick Diagnosis

Error 5011 is often accompanied by a clicking sound during startup. This indicates the scanner carriage is physically restricted.

Step-by-step Solution

  1. Disconnect the printer from the power source completely.
  2. Lift the top cover to ensure no foreign debris is blocking the lens area.
  3. Wait 10 minutes to allow capacitors to discharge.
  4. Reconnect and power on to check if the carriage clears the starting position.

Prevention and Maintenance

Do not place heavy items on the scanner cover. Clean the glass with a lint-free cloth. Firmware updates are recommended to keep the software logic optimized.

When to Call a Technician

If the clicking persists, the internal scanner lamp or motor likely has a hardware defect needing expert repair.

Device Technical Specs

  • Technology: CIS Flatbed Scanner
  • Scan Resolution: 1200 x 2400 dpi
  • Connectivity: USB, Wi-Fi
  • Compatible Consumable: FINE Cartridges PG-260, CL-261
  • Recommended Use: Home Multifunction
  • Official drivers / firmware

Steps to follow

  1. 1

    Total power down

    Unplug the power cable for 5 minutes.

  2. 2

    Check light movement

    Listen for scanner noise and check light movement.

  3. 3

    Firmware reset

    Power on the unit and check if the error is cleared.

Frequently asked questions

This error points to a failure in the internal scanner, usually involving a stuck lamp or scanner carriage motor.

If it is a software issue, yes. If the motor is physically damaged, it requires technical repair.

No, error 5011 is exclusively linked to the scanning module.

Avoid moving the printer while it's active and keep heavy objects off the scanner lid.

Canon PIXMA TS5320 error 5011: Quick repair guide | Vimazdev