42.01B2338dw

Lexmark B2338dw error 42.01: Roller Issue

The Lexmark B2338dw error 42.01 is a failure related to the paper feed mechanism. This error signals that while the feed motor is running, the printer has not detected paper entry in the expected time frame because the rollers are slipping. Knowing how to fix error 42.01 on B2338dw will allow you to clean the traction system and avoid constant work interruptions.

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Common causes

  • 1Natural wear of the rubber feed rollers.
  • 2Accumulation of dust and paper particles on the traction surfaces.
  • 3Using heavy paper that exceeds the roller's traction capacity.
  • 4Improper placement of the side guides in the input tray.

Solutions

Diagnóstico rápido

If you hear the motor working but the paper doesn't move, the 42.01 error is confirmed. Check for paper debris in the tray or if the rubber on the pick-up roller looks excessively smooth and shiny due to wear.

Solución paso a paso

  1. Remove tray: Pull out the paper tray completely.
  2. Roller inspection: Locate the pick-up rollers on the top inside of the tray cavity.
  3. Cleaning: Use a cloth dampened with distilled water to remove dust from the rubber surface.
  4. Test: Reinsert the tray with fresh, properly aligned paper and check if the error disappears.

Prevención y mantenimiento

Do not overfill the paper tray beyond its maximum capacity. Cleaning the rollers regularly helps to drastically extend the service life of the mechanism.

Cuándo llamar a un técnico

If the paper still fails to move after roller cleaning, the feed motor clutch may be damaged, requiring physical replacement by a technician.

Ficha técnica del equipo

  • Technology: Monochrome laser printer
  • Speed: 38 ppm
  • Input tray: 250 sheets standard
  • Connectivity: USB, Ethernet, Wi-Fi
  • Supplies: Lexmark 23B series
  • Recommended use: Medium office usage
  • Official drivers / firmware

Frequently asked questions

The 42.01 error occurs when the pick-up roller is dirty or worn, preventing paper from entering the print mechanism effectively.

Yes, you can clean the rubber rollers using a lint-free cloth slightly dampened with distilled water.

This error is not toner-related; it pertains to the input tray maintenance and the pick-up roller kits.

Preventive cleaning is recommended every 5,000 to 10,000 pages to ensure smooth paper traction.