41.02B2338i

Lexmark B2338i error 41.02: Paper Size Mismatch

The Lexmark B2338i error 41.02 indicates a discrepancy between the paper size requested in the print software and the actual size configured in the printer tray. This alert appears when the device detects that the sent document does not match the loaded paper, triggering a protection mode to prevent misprints.

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Common causes

  • 1Driver setting does not match loaded paper.
  • 2Tray paper guides incorrectly adjusted.
  • 3Dirty or faulty paper size sensor in the tray.
  • 4PDF or Word document with an incorrect preset page size.

Solutions

Diagnóstico rápido

If the printer stops and asks for a paper change, error 41.02 is caused by incorrect tray settings. Check the physical paper size versus the settings on the display.

Solución paso a paso

  1. Check the paper tray and ensure side guides are correctly adjusted.
  2. Access the control panel of the device.
  3. Go to Settings > Paper > Tray Size.
  4. Set the size to match the loaded paper.
  5. Retry the print job from your computer.

Prevención y mantenimiento

Always define the correct paper size in the driver before printing. If using custom sizes, ensure they are registered correctly in the printer menu.

Cuándo llamar a un técnico

If the tray size sensor is damaged, you will continue to receive this error even with correct paper; in this case, technical maintenance is required.

Ficha técnica del equipo

  • Technology: B2338i laser printer
  • Paper support: A4, Letter, Legal
  • Consumible: B231000
  • Connectivity: USB, Ethernet
  • Drivers / official firmware