402es4132dn

OKI ES4132dn error 402: Troubleshooting paper jams

The OKI ES4132dn error 402 occurs when the device detects a paper jam or an intake mechanism issue. This code is standard in high-traffic office environments and is typically resolved by adjusting the paper feed tray. Regular maintenance is key to minimizing this error.

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Common causes

  • 1Incorrect paper tray alignment.
  • 2Dust buildup on feed rollers.
  • 3Residual paper fragments stuck in the machine.
  • 4Using unsupported paper weights.

Solutions

Diagnóstico rápido

The 402 error causes the printer to stop immediately. Check the paper path for obstructions or debris. Ensure that the paper stack is correctly aligned within the guides of the tray.

Solución paso a paso

  1. Turn off and unplug the printer.
  2. Completely remove the paper tray.
  3. Open the front cover and remove any stuck paper gently.
  4. Clean the pick-up rollers with a soft damp cloth.
  5. Reinsert the tray and restart the machine.

Prevención y mantenimiento

Always fan paper before loading to reduce static. Do not overfill the tray. Routine cleaning keeps the rollers tacky enough to grip paper effectively.

Cuándo llamar a un técnico

If the 402 error appears without any paper jam present, the intake sensor might be faulty, requiring professional repair.

Ficha técnica del equipo

  • Technology: Digital LED
  • Speed: 40 ppm
  • Connectivity: USB, LAN
  • Capacity: 250-sheet tray
  • Compatible Consumables: ES4132dn Toner Series
  • Recommended Use: Corporate office
  • Official drivers / firmware

Steps to follow

  1. 1

    Inspect tray

    Remove the paper tray and check for misaligned sheets or debris.

  2. 2

    Clean rollers

    Wipe the feed rollers with a soft, lint-free cloth to remove accumulated dust.

  3. 3

    Restart unit

    Close all covers and power cycle the printer to clear the sensor alarm.

Frequently asked questions

Error 402 is the designated code for a paper feed jam or intake failure.

It is usually a temporary issue resolved by clearing the paper path and ensuring proper paper alignment.

It uses the ES4000 series. Using high-quality toner helps prevent internal buildup that causes jams.

Clean rollers every 5,000 pages to maintain consistent paper intake performance.