4002PM43

Error 4002 Honeywell PM43: Ribbon failure

The error 4002 on the Honeywell PM43 indicates a failure in the detection or drive system of the ribbon. This code appears when the sensor detects that the ribbon is not moving or has broken during the print cycle. It is critical to check ribbon tension to resume operation.

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Common causes

  • 1Broken ribbon: The ribbon has torn and is not advancing.
  • 2Incorrect loading: Ribbon not correctly seated on the take-up spindle.
  • 3Sensor failure: Dirty or defective ribbon sensor.
  • 4Low tension: Ribbon core slips on the motor spindle.

Solutions

Quick Diagnosis

Error 4002 indicates the ribbon motor detects no movement. Check if the ribbon is correctly loaded.

Step-by-Step Solution

  1. Reinstallation: Remove and reinstall the ribbon, checking the direction of rotation.
  2. Tension: Ensure it is neither too loose nor too tight.
  3. Ribbon sensor: Clean the end-of-ribbon sensor with a dry cloth.

Maintenance and Prevention

Avoid wrinkles when loading the ribbon so that tension sensors do not give false readings.

When to call a technician

If the ribbon motor does not turn when attempting to print, the control board might have a power failure.

Technical Data

  • Model: PM43 Industrial
  • Printing: Thermal transfer
  • Consumable: Wax/Resin Ribbon
  • Drivers: Official download

Frequently asked questions

It is a motion detection failure of the thermal transfer ribbon.

Only if you configure the unit for direct thermal printing.

It depends on the label material (wax, resin, or mixed).

Use lint-free cloths and avoid strong chemicals on rollers.