380ES9160 MFP

Error 380 OKI ES9160 MFP: Easy Fix Guide

The OKI ES9160 MFP error 380 usually occurs due to an overflow in the data processing queue. You may notice this fault when the touch panel stops responding during a print job. Fixing this often involves clearing the system memory and ensuring the network link is stable. This machine is a robust printer built for heavy office usage.

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Common causes

  • 1Buffer memory saturation due to large document processing.
  • 2Instability in the physical network layer (faulty Ethernet switch).
  • 3Driver compatibility issues with the workstation operating system.
  • 4Hardware degradation of the internal communication ports.

Solutions

Diagnóstico rápido

Error 380 is identified when the control panel freezes during file ingestion. It is crucial to determine if the issue is rooted in network traffic spikes or outdated device drivers.

Solución paso a paso

  1. Reboot device: Power off the machine via the main switch and unplug it for 60 seconds.
  2. Check network connection: Inspect the Ethernet cable for any physical damage or loose connection.
  3. Clear print queue: Delete pending jobs from the server or local PC to clear buffer memory.
  4. Update firmware: Log into the web interface and check for the latest firmware release.

Prevención y mantenimiento

Perform a weekly reboot to flush the cache. Keep firmware up to date to avoid protocol conflicts. Using original toners is essential, as non-OEM consumables can leave residual dust on sensors.

Cuándo llamar a un técnico

If the error persists after power cycles and firmware updates, the network controller board may have suffered a physical fault, necessitating professional repair.

Ficha técnica del equipo

  • Technology: LED Electrophotographic.
  • Speed/Performance: Up to 50 ppm (color and mono).
  • Connectivity: Gigabit Ethernet, USB 2.0.
  • Paper Capacity: 530-sheet standard tray.
  • Consumable: ES9160 series (Toner cartridges).
  • Recommended Use: High-volume corporate offices.
  • Official drivers / firmware

Steps to follow

  1. 1

    Reboot device

    Power off the machine via the main switch and unplug it for 60 seconds.

  2. 2

    Check network connection

    Inspect the Ethernet cable for any physical damage or loose connection.

  3. 3

    Clear print queue

    Delete pending jobs from the server or local PC to clear buffer memory.

  4. 4

    Update firmware

    Log into the web interface and check for the latest firmware release.

Frequently asked questions

This error typically indicates a communication layer fault often triggered by an overflow in the device's buffer memory.

It is not hardware-critical, but it requires prompt attention to restore your office's print workflow.

The device uses the ES9160 toner series. Original supplies are recommended to ensure peak performance and prevent sensor errors.

We recommend an annual technical check-up and roller cleaning every 50,000 pages to prevent recurring operational errors.