32.04B2338dn

Lexmark B2338dn error 32.04: Paper output failure

The Lexmark B2338dn error 32.04 is a paper jam alert in the output zone. It occurs when the sensor detects that the document has not exited the device within the expected time, halting the printer to avoid a larger jam or damage to the rollers.

1 views

Common causes

  • 1Worn output rollers that cannot drag the page out.
  • 2Output sensor blocked by small paper scraps.
  • 3Excessive load in the output tray stopping paper exit.

Solutions

Diagnóstico rápido

If you see the page partially sticking out of the top tray, the output sensor is likely blocked or the rollers lack traction.

Solución paso a paso

  1. Power off the printer before performing any movement.
  2. Open the rear door and carefully remove the jammed paper.
  3. Verify that the output rollers are clean from any debris accumulation.
  4. Clean the output sensor with a burst of dry air.
  5. Close and restart.

Prevención y mantenimiento

Avoid piling too many sheets in the output tray. Clean the drive rollers periodically with a damp cloth.

Cuándo llamar a un técnico

If the output sensor does not respond after cleaning or the rollers are crystallized, technical service is required.

Ficha técnica del equipo

  • Technology: Monochrome laser.
  • Speed: 38 ppm.
  • Connectivity: USB, Wi-Fi, Ethernet.
  • Capacity: 350 sheets.
  • Compatible supply: B23 series cartridges.
  • Use case: Small business.
  • Official drivers / firmware

Steps to follow

  1. 1

    Check output

    Open the rear cover to see if paper is jammed near the fuser.

  2. 2

    Clean sensor

    Use compressed air to remove dust from the output sensor.

Frequently asked questions

The paper exit sensor failed to detect that the page finished exiting in time.

It could be poor paper placement or worn rollers slipping when extracting the sheet.

High-capacity Lexmark B23 series cartridges.

Keep the output tray clear and clean the rollers annually.